The service from JW Woods and Ann Stobbs was excellent. They kept us updated as to what was going on (it just confirmed the information we had already received from our solicitors, but if you solicitor is bad they will be a great help). I can't comment on how they are to sell your home as we used Strike, it cost us nothing and the service was incredible, including negotiation on price at 10pm. So I can't recommend them as I'd recommend Strike. But as someone to buy from they are excellent.

Geoff provided realistic, accurate and attractive information about the house. JW Wood attracted suitable purchasers. Helen kept us informed of visits to the house and feedback afterwards. Elaine, from the after sales team, always kept us up to date and provided useful information. She did her upmost to chivvy solicitors when things were going more slowly than was desirable. A good service all round.PositiveResponsiveness, Quality, Professionalism

Excellent service throughout. Staff kept us well informed and were invariably helpful and pleasant.PositiveResponsiveness, Quality, Professionalism, Value

Communicated well during the sale of the property. Kept us informed and were very patient

Whilst studying a post graduate degree I stayed at a property. Generally really good service. A few minor items were not dealt with during my stay but communication throughout was excellent. I was most impressed when during the check out of the property Doug arrived early and politely asked if he wanted him to wait. He instead began to check the property and as the property was close to very clean he removed his shoes and helped clean the property so that it met the requirements to receive the full deposit. He also removed 1 large box which I did not have room for. He could've simply not offered advice and charged me for cleaning etc but instead was Proactive and helpful. If I return to Durham i will go straight to JW wood for property.

GREAT SERVICE, REGULAR CONTACT AND A REAL DESIRE TO COMPLETE THE DEAL

You get what you pay for and if you need professional sales team that gets your property sold in a few months and during Covid WOW ! Choose J W Wood from the start I had my property with another Bishop Auckland estate agent for over a year and was truly lead a dance ... okay they might be a cheaper deal but when you need to take your own photos to correct the poorly ones they supplied in the buyers leaflet and correct spelling mistakes etc ... alarm bells should have been ringing then even when they lost the keys enough was enough J W Wood Bishop Auckland where BRILLIANT great customer service and professional from the get go Communication ... the buyers pack photos description web site viewing and also live on the popular property market sites Got a buyer from London and although a slow process of legal / paperwork / due to Covid which cannot be helped everything ran smooth Thanks to Samantha at Durham branch Thanks to the sales team at Bishop Auckland for doing the hard work

Communication was terrible, put an application in on a flat in Chester le street, yes was up against other people but didn’t even get told if we were accepted or not… went back onto the flat and it said let agreed!! This is disgusting and unprofessional… keeping people informed when trying to find a home in such climate is essential! AVOID! Even the people on the phone don’t seem interested. Was promised the application but had to chase it up… which obviously was a waste of time as someone else was offered it and I was NOT INFORMED!!! Just wanted to add I replied to this response, was given the email as advised email immediately and still haven’t had a reply with my complaint!! These are honestly terrible ( letting)

Had a viewing for a property near Durham, told them I am coming from Leeds. The evening before got a message from the agency to remind me of the viewing. Got there on time , the owner said they do not do any more viewings since they accepted an offer last week. Called the agency no one was picking the phone. Answeared 20 mins later said they still do viewings even when the offer was accepted which made no sense specially knowing I am traveling from Leeds and it is a 1 hour 45 mins drive, not fair towards me (customer) knowing they accepted an offer and my chances are close to 0 in buying this property. Could have informed we accepted an offer but in case you still want to see it in if it doesn't go through you are welcome to come. Worst customer experience ever. Thinking that way your agency will decline soon.