GREAT SERVICE, REGULAR CONTACT AND A REAL DESIRE TO COMPLETE THE DEAL

You get what you pay for and if you need professional sales team that gets your property sold in a few months and during Covid WOW ! Choose J W Wood from the start I had my property with another Bishop Auckland estate agent for over a year and was truly lead a dance ... okay they might be a cheaper deal but when you need to take your own photos to correct the poorly ones they supplied in the buyers leaflet and correct spelling mistakes etc ... alarm bells should have been ringing then even when they lost the keys enough was enough J W Wood Bishop Auckland where BRILLIANT great customer service and professional from the get go Communication ... the buyers pack photos description web site viewing and also live on the popular property market sites Got a buyer from London and although a slow process of legal / paperwork / due to Covid which cannot be helped everything ran smooth Thanks to Samantha at Durham branch Thanks to the sales team at Bishop Auckland for doing the hard work

Perhaps the worst and most sketchy estate agent in Durham. Dodgy business practices, dodgy staff. I've interacted with J W Wood Durham three times and each time I have been left appalled by their atrocious service. First, I call to book a viewing for a specific house on The Hallgarth: only to be shown the wrong house, 10 minute walk away from the original house. But as soon as we realise the mistake, the house is LONG GONE! You'd think they'd learn from their mistake right? Unfortunately not - I call to book another house viewing, only to find that they call me an hour before to inform me that the house is no longer available. And then finally: I find my dream house. The perfect house that I'd been looking for, for the past two years of being in this area. I message the night before, expressing interest to sign; call them 9am sharp the next day to ask to sign. Only to be informed that the property was let WEEKS ago, and it was pure "accident" that they left it on the site! I have never been so angry. This all makes sense - J W Wood Estate Agents, upon further inquiry, turn out to have refused to sign the Durham University Student Union's Code of Practice (CoP) which specifically prevents any unethical/dodgy/illegal business practices. I should have been able to guess that, because they do not sign such a CoP, they must be dodgy. And they are. Three words: UNPROFESSIONAL. FRUSTRATING. AVOID.

I would not recommend this landlord or organisation based on my experience. When we moved in, the property was not prepared as promised, and many serious issues required attention immediately. Despite raising these concerns, the landlord did not respond to complaints or engage in any meaningful dialogue to resolve them. Additionally, outstanding bills from before our tenancy had not been cleared, which caused further complications and debt collectors. Communication was poor throughout, and key assurances made to us were not followed through. Based on this, I would not buy or rent a property from this organisation, as I found their approach unprofessional, unreliable and unethical.

Communication was terrible, put an application in on a flat in Chester le street, yes was up against other people but didn’t even get told if we were accepted or not… went back onto the flat and it said let agreed!! This is disgusting and unprofessional… keeping people informed when trying to find a home in such climate is essential! AVOID! Even the people on the phone don’t seem interested. Was promised the application but had to chase it up… which obviously was a waste of time as someone else was offered it and I was NOT INFORMED!!! Just wanted to add I replied to this response, was given the email as advised email immediately and still haven’t had a reply with my complaint!! These are honestly terrible ( letting)

Had a viewing for a property near Durham, told them I am coming from Leeds. The evening before got a message from the agency to remind me of the viewing. Got there on time , the owner said they do not do any more viewings since they accepted an offer last week. Called the agency no one was picking the phone. Answeared 20 mins later said they still do viewings even when the offer was accepted which made no sense specially knowing I am traveling from Leeds and it is a 1 hour 45 mins drive, not fair towards me (customer) knowing they accepted an offer and my chances are close to 0 in buying this property. Could have informed we accepted an offer but in case you still want to see it in if it doesn't go through you are welcome to come. Worst customer experience ever. Thinking that way your agency will decline soon.

Think twice if you're a landlord If you're thinking of letting JW Wood manage your property think twice. They charge high fees, communication is dreadful if something goes wrong and they charge you for things without asking! Members of the team admit they have fallen short however managers there do not answer questions in a timely manner and when you suggest a face to face meeting to try and resolve things they refuse! Honestly worse estate agent I have encountered

Dreadful student rented accommodation. Multiple issues - problems photographed before students moved in. No double-glazing. Excessive mould on curtains caused one student to end up in hospital with pneumonia. Hospital acknowledged the mould was at fault - eventually cleaning firm sent round. Deposit yet to be fully repaid etc... not recommended.

Rented a property from JW Wood and found them to be completely unsatisfactory. -During a property inspection while our flat was vacant, their staff negligently altered the thermostat resulting in an electric bill exceeding £1,000. We had to beg them to contribute to this bill and were forced to threaten legal action. No apology was received -Staff conducted an unprofessional check out inspection where they expressed their glee over tiny specs of dirt found in remote corners of the flat. Following the inspection, they wrongfully deducted more than half of our deposit. -During our deposit dispute, the agency submitted inaccurate evidence to the adjudicator (TDS), using pictures of ANOTHER flat to justify their deposit deductions. We received the majority of our disputed deposit back after lengthy proceedings. -An entire year after we left the property, they mistakenly sent an email for the current tenants, disclosing that they were deducting over £700 from their deposit. It was distressing to see that even a whole year later, JW Wood could not even bother to check the names of who they were intending to scam next. Students avoid renting properties with JW Woods. Landlords, if you want to retain an ounce of professionalism, choose another agency.