Whilst studying a post graduate degree I stayed at a property. Generally really good service. A few minor items were not dealt with during my stay but communication throughout was excellent. I was most impressed when during the check out of the property Doug arrived early and politely asked if he wanted him to wait. He instead began to check the property and as the property was close to very clean he removed his shoes and helped clean the property so that it met the requirements to receive the full deposit. He also removed 1 large box which I did not have room for. He could've simply not offered advice and charged me for cleaning etc but instead was Proactive and helpful. If I return to Durham i will go straight to JW wood for property.

GREAT SERVICE, REGULAR CONTACT AND A REAL DESIRE TO COMPLETE THE DEAL

You get what you pay for and if you need professional sales team that gets your property sold in a few months and during Covid WOW ! Choose J W Wood from the start I had my property with another Bishop Auckland estate agent for over a year and was truly lead a dance ... okay they might be a cheaper deal but when you need to take your own photos to correct the poorly ones they supplied in the buyers leaflet and correct spelling mistakes etc ... alarm bells should have been ringing then even when they lost the keys enough was enough J W Wood Bishop Auckland where BRILLIANT great customer service and professional from the get go Communication ... the buyers pack photos description web site viewing and also live on the popular property market sites Got a buyer from London and although a slow process of legal / paperwork / due to Covid which cannot be helped everything ran smooth Thanks to Samantha at Durham branch Thanks to the sales team at Bishop Auckland for doing the hard work

Think twice if you're a landlord If you're thinking of letting JW Wood manage your property think twice. They charge high fees, communication is dreadful if something goes wrong and they charge you for things without asking! Members of the team admit they have fallen short however managers there do not answer questions in a timely manner and when you suggest a face to face meeting to try and resolve things they refuse! Honestly worse estate agent I have encountered

Dreadful student rented accommodation. Multiple issues - problems photographed before students moved in. No double-glazing. Excessive mould on curtains caused one student to end up in hospital with pneumonia. Hospital acknowledged the mould was at fault - eventually cleaning firm sent round. Deposit yet to be fully repaid etc... not recommended.

Rented a property from JW Wood and found them to be completely unsatisfactory. -During a property inspection while our flat was vacant, their staff negligently altered the thermostat resulting in an electric bill exceeding £1,000. We had to beg them to contribute to this bill and were forced to threaten legal action. No apology was received -Staff conducted an unprofessional check out inspection where they expressed their glee over tiny specs of dirt found in remote corners of the flat. Following the inspection, they wrongfully deducted more than half of our deposit. -During our deposit dispute, the agency submitted inaccurate evidence to the adjudicator (TDS), using pictures of ANOTHER flat to justify their deposit deductions. We received the majority of our disputed deposit back after lengthy proceedings. -An entire year after we left the property, they mistakenly sent an email for the current tenants, disclosing that they were deducting over £700 from their deposit. It was distressing to see that even a whole year later, JW Wood could not even bother to check the names of who they were intending to scam next. Students avoid renting properties with JW Woods. Landlords, if you want to retain an ounce of professionalism, choose another agency.

Duplicitous charlatans. We put in an offer for a property, which was accepted by the landlord and we were told we would be contacted to start referencing/application process but received nothing from them. When I chased this up I was told that they had let agreed with someone else and the agent had the gall to try and laugh it off and made-up feeble excuses. I was never contacted to say that another offer had been accepted or that ours had been rejected. This has caused us a huge unnecessary stress in our move and will likely leave us out of pocket as well. If you are looking for a home, avoid this company at all costs - if you look at the other reviews, the vast majority of the positive ones are from landlords & sellers, not renters or buyers.

Unpleasant experience. The agent lady who came over to let me see the house was very rude and unprofessional. She barely answered my questions and she promised to come back to me on issues I pointed out in my view but she didn’t

Incompetent through and through. Exceptionally rude staff.

Rented from JW Wood, and they acted extremely unprofessionally, frequently came to our house unannounced, did not send a check-in report upon move-in, charged us £1560 at checkout (which we just got back via a TDS), lying and unprofessional emails, landlords and tenants stay clear! The only positive was that Chris Cain was very professional, kind, and helpful.