Fantastic service all the way from viewing through to offer acceptance. Sarah, who showed us around the property, was friendly and able to answer all questions without hesitation. No second guessing, just clear, professional answers and advice without any of the fluff we’ve experience from some other estate agents. Helen, who handled our bid, was equally as friendly, responsive and helpful when the time came for us to place our bid. It can be an anxious time waiting to hear back from a seller, but Helen was proactive and kept us informed all the way through. Could not recommend them enough :)PositiveResponsiveness, Professionalism

Fantastic service throughout the entire sale process - from valuation, marketing, viewings, sale agreement, and everything else through to completion. Would have no hesitation recommending them to anyone, and should the need arise I would definitely use them again. Special mention to Jonathan Wheeler, Helen Milner, and Samantha Galbraith - super professional, high quality, and a pleasure to deal with - good people. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Great service from start to finish with J W Wood in selling my flat. Geoff Graham was friendly and professional and provided good advice on putting the flat on the market. Communication was really good, Helen Milner was always polite and professional when contacting me regarding viewings. Ann Stobbart handled the sale and provided regular updates throughout and communicated well with both sides for a smooth sale. Thanks everyonePositiveResponsiveness, Professionalism

We were recently helped by Ann at the Durham office to make an offer on a new family home. Ann was great. She was really responsive and clear in what she needed from us to submit an offer. She also saved us time by helping signpost us to other services, such as solicitors. Would 100% recommend.PositiveResponsiveness, Professionalism

From our initial meeting with Jonathan the service from the JW Woods team has been excellent. Elaine and Ann have given us honest and sound advice and worked hard to promote the sale of our property. I would definitely recommend JW Woods.

I am in the process of selling my property and purchasing another property - both through Woods Estate Agents. I have spoken to and dealt with most of the office staff who are always polite, professional and responsive, keeping you up to date with progress and offering sound and thoughtful advice. All of the staff are excellent, well trained, articulate and good negotiators and I would recommend them to anyone thinking of entering the house selling or purchasing market. Thanks ladies - you have been amazing!

It has been a pleasure to work with JW Wood over the past 4 months in relation to our property sale. From start to finish they have been excellent across the board. Lindsay in valuations, Ann in Sales, and Gill in after sales whom we have primarily worked with are top notch. Thank you so much.PositiveResponsiveness, Quality, Professionalism, Value

J W Wood Estate Agents Durham - have a great team, from my initial encounters with Geoff and Jonathan, through to the sale being handled by Ann and Liam. The team are highly experienced, very organised and provide you with honest answers (as a lot of other estate agents over promise and under deliverer). The team at J W Wood work extremely hard to get your property sold. In my experience, J W Wood handled the process from offer to completion extremely well. A huge thank you to Ann Stobbart, who managed my sale from start to finish and provided me with more frequent updates on the sale - than my acting solicitor did. Ann is a real asset at J W Wood Estate Agents Durham. Directors take note. Thank you again.

Woods have recently sold my property and handled the purchase of my new one. Really happy with the service from everyone at Woods from start to finish. Always personalised and personable. Gillian, who managed the sale and purchase processes through, was an absolute star. Kept me informed and re-assured every step of the way. Excellent customer service.

The valuer arrived on time and he had already prepared a comprehensive dossier on the housing market in our locality. We discussed the proposed sale in a friendly and open manner and came to a valuation which was both realistic and acceptable to us. We agreed a marketing strategy and all costs were clearly and accurately explained. Photographs of the house were taken immediately. The valuer promptly emailed us the contract and the forms that we needed to complete and sign. He responded very quickly to our emails regarding this early process. The house was assessed for an Energy Performance Certificate within the timelines agreed and the house was then promptly advertised on Rightmove. We were notified of the name of the member of staff who would be particularly handling the sale although all of the staff took an interest in the sale and were available to assist me whenever i contacted the office by telephone. They responded promptly to all email communication. Within only a few days there were viewings arranged indicating to me that the house had been advertised at an attractive price to potential buyers. I was provided with the time and dates and names of all the viewers (both the ones that I was supervising and the ones that I was not). I supervised some of the viewings and JW Wood supervised the others. JW Wood always secured the house after they conducted any viewing and the house was always left in a clean condition. When offers were received we were advised of the amount offered and the immediate prospects of the intending buyer being able to proceed to completion. We were given time to consider the offers and were able to discuss market conditions and review our marketing strategy. Once we had received a number of offers within the time that we had chosen to allow for offers, we were satisfied that the highest bidder both met our expectations in relation to the price offered and the realistic prospect that they were able to complete the purchase within a reasonable time. We agreed a sale. I was then regularly updated with progress reports by both telephone and email. Throughout the process I was pleased with the professional and friendly communication that I had with every member of JW Wood staff that I spoke with. They gave me their information and advice and listened to my opinion and my requirements. The communication was helpful. I was able to decide what I wanted to do at every stage. The sale was completed in just over 4 months from the initial valuation meeting. I was satisfied with the number of viewings arranged and pleased to have been introduced to a reliable buyer who could proceed promptly. I have no hesitation in recommending JW Wood of Durham based on the service that I received.