Belvoir - Dundee

Have been living in a Belvoir property for several months now. I've submitted a repair request for the washing machine several times and a broken window following a break in. Nobody has ever called, emailed, or come by despite me telling them there was a smashed window weeks ago and a broken washing machine for over a month. I'm convinced the repair portal sends requests straight to a printer situated above a large shredder. I had the window boarded for £180 out my own pocket (because what else am I meant to do). If they aren't going to repair a broken window, what do I do if the lights or water fail? Will anyone even show up? Update: it has been 4 months and the washing machine and window still aren't repaired, they are just straight up ignoring my emails also. I have contacted the first housing tribunal to legally make them do these repairs, I'd suggest anyone else tries to do the same. Avoid this letting agency, there are others, and you will likely regret it.