Called to view a flat and was told I would receive a call back, got nothing. Called the next day and was given a viewing the next day. The man who shown me the properties was so friendly and polite. This is where the positives are. Immediately after viewing the property, I called and said I wanted to take it. I was told I would be emailed an application. I received nothing. Called the next day and informed them of this, I was then told sorry, it will be sent asap. Again, I received nothing. The following day I called and was told the property hadn't been taken yet, but when I checked their website it was gone. I was very disappointed with this. I wish they could have just told me the property was taken instead of wasting my time waiting for nothing for about 4 days Again, the gentleman showing the property was very nice. The service of whoever is working behind the desk is where the service is disappointing.
Belvoir - Dundee
26-28 High Street, Dundee, DD1 1TA, UK
Claimed branch
Reply from Belvoir - Dundee: Dear Mr McDonald,
firstly thank you for you review and the information. I would like to take this opportunity to appologise for the failure in our administrative procedures this is clearly not acceptable.
It doesnt help us let properties nor provide a good service to our clients. As a result of this and following discussions with the regional manager we are in the process of changing our process to do all we can to prevent this kind of event hapening again.
Once again thank you for contacting us and I will pass your possitive feedback on to the gentleman who conducted the viewing.
Kind regards,
Nick Horan
About Belvoir - Dundee
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Website: http://belvoirlettings.com
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