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Symonds & Sampson - Dorchester

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

We are in our lovely home now due to Trudy and Andrea, Professional, Helpful and Friendly. I would highly recommend them to my friends and family.

5.00 /5

The staff are very helpful and professional. I have been given assistance for looking flats around CharltonDown and Dorchester. “ Excellent Service”.

5.00 /5

Brilliant service every step of the way. The easiest house move we have done. Special thanks to Stuart and Naomi.

Reply from agent

Hi Abi, thanks for the lovely review, we are really pleased to have sold for and to you and hope you have many happy years in your new home.

5.00 /5

I brought Symonds & Sampson on board late in the day when the sale of my country house foundered and we had to go back to the market. Although S&S did not find the buyer they were invaluable. Nigel Sheppard was the font of all legal knowledge and a great mentor. Without him the sale would have foundered multiple times

Reply from agent

Dear Nathelie, We got there in the end! Thank you for the lovely review. The Team at S&S.

5.00 /5

We rented a property from S & S - all the staff were more than helpful, any query was answered immediately, it was a pleasure to deal with them, we would highly recommend

4.00 /5

Trudy and Andrea from Symonds & Sampson Dorchester Lettings have always been very supportive with me. They are very professional and always on the first line to help with any concern.

3.00 /5

Anthony Athanasiou's complaint (3 months ago) about Symonds and Sampson's negotiation practice appears unfounded and may indicate lack of understanding of the conveyancing process: 1. Estate agents are legally obliged to pass all offers to vendors and it is the vendor not the agent who decides which offer to accept. 2. A property remains on the market and open to better offers unless/until a buyer evidences their commitment and ability to purchase. For example, they might pay for a survey and local authority searches and/or make a substantial reservation deposit to the vendor's solicitors to be held in trust until completion of the sale. If you did any of these things before your offer was rejected for a better one you have cause for complaint: If not, it sounds as if Symonds and Sampson did their job correctly and offered you the chance to match/exceed a higher offer but you could or would not do so.

2.00 /5

Appointed as negotiators for Dorset Council against a few hoteliers promised 2 years previously, compensation for loss of income, (october 2019 to february 2020), Symonds and Sampson proved to be outside of their comfort zone. They took over 6 months to recommend an offer to Dorset Council, but then, Council may have contributed to those unnecessary delays. The financial turmoil caused by covid lockdown and these long delays caused some outrage among the affected hoteliers and it seems natural to blame the people conducting the negotiations for this. We understand fees charged to Council may possibly have exceeded the grand total of compensation payable to the 15 hoteliers and if true, that also would seem rather unfair. Strangely, Council also paid the negotiator acting for the hoteliers - but that's Council for you. I gather Symonds and Sampson are fairly good estate agents otherwise but compensation negotiations with Dorset Council may be a challenge too far.NegativeResponsiveness

Reply from agent

Dear Sir, the comments you make are duly noted. Kind Regards, Symonds & Sampson

1.00 /5
Reply from agent

Dear Amy, unfortunately, we cannot identify your name on our database, therefore we would ask you please to contact the office you have been dealing with to discuss the matter. Meanwhile, please note that Symonds & Sampson welcome and encourage feedback from our clients but do not enter into dialogue on public websites. We will review any issues raised in a professional and most importantly, confidential manner including through our formal complaints process, details of which can be found on our website.

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Address

30 High West Street, Dorchester, DT1 1UP, UK, DT1

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