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1.00 /5

Me and my partner were looking to move back to dorset, emailed them from my email and her email a month and a half to 2 months ago with no reply, emailed again yesterday to find they have given the property to someone else, very unprofessional to leave peoples emails unread for months! Just because we are younger people looking for a home makes no difference!

review by Robert Senior

Reply from agent

Dear Robert, unfortunately, we cannot identify your name on our database, therefore we would ask you please to contact the office you have been dealing with to discuss the issues you raised. Meanwhile, please note that Symonds & Sampson welcome and encourage feedback from our clients but do not enter into dialogue on public websites. We will review any issues raised in a professional and most importantly, confidential manner including through our formal complaints process, details of which can be found on our website.

1.00 /5

Been over a year since we notified symonds and Sampson about our damp & mould. It's resulted in throwing away possessions, doctors & hospital trips with my 4 year old son even a GP letter to state my sons health us due to the damp conditions being ignored. It's cost us hundreds of pounds and for symonds and Sampson to turn around and say we're not using a fan in put bathroom when it doesn't work. Really truing to pur off doing jobs and pushing the blame. If all it came down to a fan being turned on we would have clearly done it for my sons health. Our windows are open and the fan is on but two times they came round it was off and its suddenly all our fault.

review by Laura Warr

Reply from agent

Dear Laura, unfortunately, we cannot identify your name as a tenant within one of our managed properties, therefore we would ask you please to contact the office you have been dealing with to identify the property in question and receive an update on the issues you raised. Meanwhile, please note that Symonds & Sampson welcome and encourage feedback from our clients but do not enter into dialogue on public websites. We will review any issues raised in a professional and most importantly, confidential manner including through our formal complaints process, details of which can be found on our website.

1.00 /5

review by Ioanna Lapata

Reply from agent

We have no record of your name on our files, therefore would ask you please to contact the person who you have been in contact with to discuss your concerns. Whilst Symonds & Sampson welcome and encourage feedback from our clients, we do not enter into dialogue on public websites, but will investigate the issues raised in a professional and most importantly, confidential manner. Please refer to our website for the appropriate course of action.

1.00 /5

review by Annie Gibson

Reply from agent

Symonds & Sampson welcome and encourage feedback from our clients. We do not however enter into dialogue on public websites, but will investigate the issues raised in a professional and most importantly, confidential manner. We invite you to call us on 01305 261008 to discuss your concerns, alternatively please refer to our website for the appropriate course of action.

1.00 /5

review by Κωνσταντινος Γκιουζελης

Reply from agent

Symonds & Sampson welcome and encourage feedback from our clients. We do not however enter into dialogue on public websites, but will investigate the issues raised in a professional and most importantly, confidential manner. Please refer to our website for the appropriate course of action.

1.00 /5

Very disappointed by the way they handle their agreements. Sadly, should you make the mistake to agree on a price they will call you back a couple of days later to inform you there was another offer and ask you to outbid a price higher than the one agreed upon.

review by Anthony Athanasiou

Reply from agent

We have no record of your name on our files, therefore would ask you please to contact the person who you have been in contact with to discuss your concerns. Whilst Symonds & Sampson welcome and encourage feedback from our clients, we do not enter into dialogue on public websites, but will investigate the issues raised in a professional and most importantly, confidential manner. Please refer to our website for the appropriate course of action.

1.00 /5

Tried to obtain a letting property through this company .Went through the usual checks and had approval from Tenant Data.. Rang Symonds to get an update understanderably in these difficult times but felt when i rang i was being a nuisance ..weeks later i had an e mail to say landlord had changed his mind and letting it to a friend ..Perhaps this company should do checks on potential landlords as we have endure weeks of uncertainty and stress .. If i ran my business on these terms i wouldnt have any clients !!!

review by peter lawrence

Reply from agent

Dear Peter, we are sorry that you are dissatisfied with the outcome of your application. We must adhere to our client’s instructions and appreciate the decision was some time in coming and is disappointing for you. Our sincere apologies.

Symonds & Sampson - Dorchester

Symonds & Sampson - Dorchester

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