Appointed as negotiators for Dorset Council against a few hoteliers promised 2 years previously, compensation for loss of income, (october 2019 to february 2020), Symonds and Sampson proved to be outside of their comfort zone. They took over 6 months to recommend an offer to Dorset Council, but then, Council may have contributed to those unnecessary delays. The financial turmoil caused by covid lockdown and these long delays caused some outrage among the affected hoteliers and it seems natural to blame the people conducting the negotiations for this. We understand fees charged to Council may possibly have exceeded the grand total of compensation payable to the 15 hoteliers and if true, that also would seem rather unfair. Strangely, Council also paid the negotiator acting for the hoteliers - but that's Council for you. I gather Symonds and Sampson are fairly good estate agents otherwise but compensation negotiations with Dorset Council may be a challenge too far.NegativeResponsiveness