Anthony Athanasiou's complaint (3 months ago) about Symonds and Sampson's negotiation practice appears unfounded and may indicate lack of understanding of the conveyancing process: 1. Estate agents are legally obliged to pass all offers to vendors and it is the vendor not the agent who decides which offer to accept. 2. A property remains on the market and open to better offers unless/until a buyer evidences their commitment and ability to purchase. For example, they might pay for a survey and local authority searches and/or make a substantial reservation deposit to the vendor's solicitors to be held in trust until completion of the sale. If you did any of these things before your offer was rejected for a better one you have cause for complaint: If not, it sounds as if Symonds and Sampson did their job correctly and offered you the chance to match/exceed a higher offer but you could or would not do so.