Belvoir Doncaster: a fate

If I could change one thing in my life it would be to have never come in contact with Belvoir Doncaster. While renting a property from them they dragged their feet on every issue we had with the property. For a grand total of 7 months we were without a working shower or one of the toilets in the property. Upon trying to book a cleaner prior to checkout, they did absolutely nothing to assist having agreed to help. Only days before we finally were due to check out did they tell us that they couldn't find anyone and that either we'd have to find someone or it'd come out of our bond. An impossible task. Displeased with the service, I asked numerous times over the course of 6 months to raise a formal complaint and to have contact with a manager. Every occasion was met with radio silence and empty promises. To this day they are yet to open an avenue, down which I can lodge a formal complaint.

Avoid Belvoir

Belvoir Doncaster is quite simply the worst business I have ever had dealings with! I was a tenant at one of their properties for 3 and a half years and during that time there were so many issues: We went 3 months without a working hob, 22 days without a washing machine, 9 months with a bannister that was loose and falling off the wall and the list goes on. The service we received during our period with them just seemed to get worse. I would avoid this company if I was a tenant because they have no interest in their tenants as according to the staff and the manager “tenants do not pay us for our services, the landlords do”. I would also avoid this company if I was looking to rent my house out as they employ tradesmen that have very little skill (obviously cheap) and are unable to even put a cupboard door on. The worse thing about Belvoir Doncaster is that they try and keep their tenant's deposits. We have rented many properties before and we have always been given a full return of our deposit. We have always paid our rent on time and have looked after each and every property we have ever lived in. Belvoir sent us a confirmation of their deduction list from our deposit and they said that we were entitled to £17 pounds of our £650-pound deposit. This was a ridiculous judgement and one that was completely unwarranted. I rejected this claim and the staff then tried to negotiate with me on the phone. Their price list included 189 pounds for 2 freezer drawers that had cracked and 90 pounds to professionally clean a house that had just been professionally cleaned for 30 pounds. The house was in a better condition than when we first moved in because I remember walking into a kitchen that had flooded and destroyed parts of the cheap lino on the floor. I obviously disputed this embezzling claim with the DPS, but Belvoir decided to ignore my request and they did not respond to my action on my deposit. Therefore, my deposit was just sitting in the DPS without any action being taken from their side. I was unable to get my money back! I emailed Belvoir twice asking them to act on my request, but they refused. When I called, they put the phone down on me! I then went to a solicitor and used the DPS Statutory Declaration Form and guess what…Belvoir did not respond, this resulted in the DPS releasing my deposit back to me in full. This seriously makes me wonder how many other times they have deceived tenants for their deposit. Belvoir had no ambition to pursue their £633 pound claim as they know that the claim itself was dishonest. If we left the house in £633 pounds worth of work, then surely, they would have contested and won? After 6 months of waiting, emailing without a response and filing a form through a solicitor I received my full £650 pound deposit back. Avoid Belvoir because you will undoubtedly in the end become very frustrated, disappointed, and upset by the amateurish service you will receive.

I would not recommend Northwoods estate agents as they accompanied my ex-husband while breaking into my property to obtain a valuation while I was out . The agent continued to wait while my bedroom was broken into causing damage to my property and even with police present did not deter the agent. I find Northwoods very unethical and very unprofessional and my property was under valued compared to other estate agents valuation. I was extremely dissatisfied with my complaint resolution and would advise any potential buyers or sellers to avoid using Northwoods.NegativeProfessionalism

Terrible customer service wouldn’t touch them even if I was homeless, rang Monday in regards to a property, haven’t heard from them, was told I would receive a phone call to inform me of a viewing, and then today I rang to see if the house is still available, was told yes and some one should of contacted me, I told the lady on the phone nobody had her response aw well we can’t ring every one tough look Like I said I rather be homeless than let these amateurs have my money

Unprofessional and bad communication. Based on their recruitment and management. I can't comment on their customer service but based on my interactions I wouldn't want to find out how they deal with customers. In my experience if you treat one set of people one way, you'll probably treat everyone the same way.

A string of blunders led to us finding another agent. Our tenant wasn't happy with the service and neither were we. Sorry Northwood, we were paying you for a management service and doing it all ourselves. Wouldn't recommend.

Don’t rent off these they rob you blind with your money absolutely crap 👎

I had an awful experience. I rented a property, only to have problem after problem. They didn't really care...