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Belvoir - Doncaster

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5

As a landlord I found Alicia and Katie , the property managers at Belvoir Doncaster prompt, efficient and professional to deal with.

Reply from agent

Hi Linda Thank you for leaving us a very positive review. Kind regards, from all of the Belvoir Doncaster team.

4.00 /5

Thank you to the Belvoir Doncaster team - great estate agents, very helpful and responsive!

Reply from agent

Hi Sam Thank you for leaving us such positive comments; we wish you and Sophia all the best for the future now that you have moved on, you have been brilliant tenants. Kind regards, from all of the Belvoir Doncaster team.

4.00 /5

From the moment I called belvoir, The team was wonderful especially Chris. The process was seamless and they were always available. On the day I moved in, he was magnanimous enough to help out. I was very satisfied and I recommend them 100 percent.

Reply from agent

Hi Divine Thank you for leaving us a very positive review. Customer service is very important to us & it is good to get your feedback, we are here to help!. Kind Regards, Chris Duffy.

4.00 /5

Very helpful and kind, got everything sorted out quickly.

Reply from agent

Hi Lara Thank you for leaving us a review, your comments are very much appreciated. Kind regards, from all of the Belvoir Doncaster team.

4.00 /5

Fantastic team, I want to use this opportunity to say Thank you.

Reply from agent

Hi Mariam Many thanks for leaving us a "thank you". Kind regards, Chris & the Belvoir Doncaster Team

4.00 /5

So far good experience with Chris and team. I would recommend!

Reply from agent

Hi Maciej Thank you for your recommendation. All of the Belvoir Doncaster team wish you and your family a Happy New Year! Kind regards Chris, Alicia & Katie

2.00 /5

Told my friend she had a property . My friend gave her notice in at her property then they rang her back following day to say they had let it to someone else. Now she is homeless with her 10 year old son . Would not recommend

Reply from agent

Hi Karen, we have looked into your comments but cannot find out about any situation that is similar in any way to the one that you describe. Is this a mistake? We would be very grateful if you would ring us urgently on 01302 322 122 or email us at Doncaster@belvoirlettings.com. We strongly suspect these comments are not connected to this business...... **** STATEMENT FROM BELVOIR LETTINGS DONCASTER - 21st June 2013 **** We are members of The National Approved Letting Scheme - NALS - http://www.nalscheme.co.uk and The Property Ombudsman (Lettings) - http://www.tpos.co.uk. Both organisations deal with complaints from both tenants and landlords. We are proud to confirm that we have never received a complaint of any nature whatsoever from either of these organisations.

1.00 /5

Very poor experience in our case! I would definitely not recommend! As my partner stated before they left us for 6 days with no hot water or heating with a newborn baby, when we contacted Chris he asked me to sleep on the sofa downstairs with the baby as that’s the only place we had a gas fireplace to keep warm! Bear in mind I was recovering from a c-section! Also there were no hot shower for a week, at 2 degrees in December. They never offered us a hotel like stated on my partner post. When handing back the notice In person Chris was extremely rude towards me and asked to speak to Adam if not we would not get our bond back!? I felt very belittled by his demeanour towards me! When we actually drove out of our way to personally hand over our end of tenancy letter. for some reason I guess he does not like to deal with women. This is how it made me feel. And as for the end of tenancy cleaning Chris was the one to give us all of his trusted cleaner details and told us she was highly recommended. We paid a staggering £200 for the job and still they said her cleaning was not up to their standards so took £60 from our deposit! However they still thanked us on a email for leaving the house in such good condition! The cleaner never had a phone call with us it was all over text messages and Adam told her in details what was to be done that’s why it’s called en of tenancy clean! Do not let Belvoir tell you otherwise it was a truly poor experience. Avoid!

Reply from agent

This review has been left by Sophia Guinn the partner of Adam Milner. * Please see the reply below left on Adam Milner's review yesterday.* * Belvoir has email proof of all of the facts that have been stated in this reply. * After evidence was put them via our check-out report vs. the initial inventory; Adam Milner & Sofia Guinn immediately agreed to £95.00 being withheld from their Deposit to cover dilapidation's of Cleaning costs, replacing the Stained Shower Curtain, and a Damaged Light Fitting. Belvoir were not involved in what cleaning Adam & Sofia needed or at what cost. However, please note that Adam has sent us an email from the cleaner that offers “financial compensation” to Adam & Sofia. The cleaner has confirmed to Belvoir 7.12.2023 that the house was not as described by Adam in a phone call to her, in particular the oven was in a very poor state, and there were a lot of pet hairs on carpets; therefore, she had not brought the right materials with her for the work needed. However, the cleaner has confirmed that she has agreed for “goodwill” to refund Adam 7.12.2023. In reply to Adam Milner’s comments regarding no heating or hot water. It should be noted that the property has a very effective gas fire in the lounge & dining area. Adam emailed Belvoir about a roofing issue on Monday 9th January at 8.29am, no mention was made about a boiler issue. Belvoir rang Adam at 8.45am; Adam then informed us that they had no heating or hot water. Our Plumber visited the property that morning. Parts were needed. We received the plumbers quote later the same day. The Landlord gave the go ahead the same day. The plumber ordered the parts the same day. The parts for the SIME boiler (made in Holland) arrived in Leeds on Friday morning. The plumber collected them and fitted them on the same day. The repair was totally successful. The plumbers visit on the Monday morning, established that parts from abroad were needed and as Sofia had a baby to care for, Belvoir asked Adam’s partner Sofia if hotel accommodation was needed. Sofia said that she would prefer to manage with the gas fire and had Adam’s family in the area for support if needed. Belvoir kept in touch with Sofia during the week. The issue was resolved by Friday lunchtime. Sofia thanked Belvoir for the effort that the Belvoir team and the plumber had made to resolve the issue quickly. There was no roof leak in the property.

1.00 /5

Belvoir recommended a cleaner to us for our end-of-tenancy cleaning. The cleaner ended up not doing a good job. Belvoir then took money from our deposit to pay for the cleaning. We'd already paid £200 for the cleaner that they highly recommended. So we felt this wasn't fair. Also, our rented property was not in the best of states when we moved in. The carpet needed significant improvement. The boiler broke down whilst we were there, and we had to wait over a week in December until the landlord decided to pay for parts from abroad. It left us with no hot water for over a week in the freezing cold with a newborn. Chris said make sure you wrap up warm! We found that Belvoir wasn't that helpful and not as professional in handing this situation. There are many other estate agents in Doncaster. I wish we would have chosen someone else as our experience was poor.

Reply from agent

After evidence was put them via our check-out report vs. the initial inventory; Adam Milner & Sofia Guinn immediately agreed to £95.00 being withheld from their Deposit to cover dilapidation's of Cleaning costs, replacing the Stained Shower Curtain, and a Damaged Light Fitting. Belvoir were not involved in what cleaning Adam & Sofia needed or at what cost. However, please note that Adam has sent us an email from the cleaner that offers “financial compensation” to Adam & Sofia. The cleaner has confirmed to Belvoir 7.12.2023 that the house was not as described by Adam in a phone call to her, in particular the oven was in a very poor state, and there were a lot of pet hairs on carpets; therefore, she had not brought the right materials with her for the work needed. However, the cleaner has confirmed that she has agreed for “goodwill” to refund Adam 7.12.2023. In reply to Adam Milner’s comments regarding no heating or hot water. It should be noted that the property has a very effective gas fire in the lounge & dining area. Adam emailed Belvoir about a roofing issue on Monday 9th January at 8.29am, no mention was made about a boiler issue. Belvoir rang Adam at 8.45am; Adam then informed us that they had no heating or hot water. Our Plumber visited the property that morning. Parts were needed. We received the plumbers quote later the same day. The Landlord gave the go ahead the same day. The plumber ordered the parts the same day. The parts for the SIME boiler (made in Holland) arrived in Leeds on Friday morning. The plumber collected them and fitted them on the same day. The repair was totally successful. The plumbers visit on the Monday morning, established that parts from abroad were needed and as Sofia had a baby to care for, Belvoir asked Adam’s partner Sofia if hotel accommodation was needed. Sofia said that she would prefer to manage with the gas fire and had Adam’s family in the area for support if needed. Belvoir kept in touch with Sofia during the week. The issue was resolved by Friday lunchtime. Sofia thanked Belvoir for the effort that the Belvoir team and the plumber had made to resolve the issue quickly. There was no roof leak in the property.

1.00 /5
Reply from agent

"S" please let us know who you are. We are always here to help, if you are a customer please ring or email us. Kind regards.

Contact details
Lettings Phone:

01302 322 122

Lettings Email:

doncaster@belvoir.co.uk

Opening hours
Monday-Friday: 09:00 - 17:00 Saturday: 09:00 - 12:30
Address

2 Croft Court, Church Street, Armthorpe, Doncaster, South Yorkshire, DN3 3FL, UK, DN3

Over the last 15 years, our reputation has been built on an open and honest approach in everything that we do. We are an established Doncaster based Letting Agents and our fees are simple and transparent. We will help you to maximise the return on your investment property. Our team are passionate about what we do, and through our local knowledge and expertise, we can deliver you the best possible results. We believe that exceeding the expectations of both landlords and tenants will always be the key to our success. Check-out our Google reviews to find out what our customers have to say. Legal compliance for Landlords is complex and mistakes can be costly. Void periods and loss of rent can be costly. Using the wrong contractor can be a costly mistake. Stringent reference checking and using our well-established best practice, combined with the most up to date technology available, helps us to minimise your costs and maximise your revenue.

Our team

Doncaster Office

Chris Duffy

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For Sale / To Let Board
Professional Photos
Smart Viewing
Virtual Reality
Accompanied Viewings
Manage / Negotiate
Windows Display
Property Brochure