My wife and I recently moved to Auckley and we have rented our property through Belvoir Property Management. This is an edited version of our original review. Belvoir are utter crooks, they have forced us out of our home because we argued with them about repairs etc. We challenged them assertively and several times over repairs etc. Their response was to refuse said repairs, increase the rent and after we handed our notice in. They submitted a long list of financial demands for repairs, damage and compensation. We left the property in an excellent, if not better condition (in several areas) .This caused so much physical & emotional stress, that finally now we have moved and our last email sent to the dispute resolution services of the DPS - Deposit Protection Scheme, we are rid of Belvoir. AVOID OR DEAL WITH THEM CAREFULLY AND READ EVERY LINE OF THEIR EXTENSIVE TENANCY AGREEMENTS.

The worst agency I've ever seen. I paid holding deposit but unfortunately i didn't passed reference and they charge me 50£ fee without tell me about any fee before I paid holding deposit. They are cheater! Not recommended this agency. The Tenant Fees Act which came into force on 1st June 2019, prohibits letting agents and landlords from charging prospective tenants fees for references.

Arranged for Chris at Belvoir to go to my deceased mother's house with a view to renting it out. Told him my sister was there and arranged a time. He called me 30 mins before the appointment to say my sister hadn't replied to his text message or phone call confirming the appointment. I said she might not have credit on her phone but was definitely there so please go....but he was adamant that he wanted my sister to reply to his text message before he set off.....so I told him not to bother.....totally unprofessional and wasted mine and my sister's time......

Belvoir lettings took £900 of our bond because the garden was nice & us as OAP who are both disabled to combat the uncontrollable damp we hope katie & chris have sad lives - mr &mrs clark

I have had many problems with this company but my main issue with them was they tried to take my deposit. We have rented many properties in the past and we have never had to lose money from our deposit. Belvoir Doncaster decided to go to the property and take fabricated pictures of 'damage'. These images were mainly made up of millimeter marks on the walls. We lived in the property for 3.5 years so there was slight wear and tear but the house was not in great condition when we moved in. Belvoir wanted to take £630 of our £650 deposit, which I refused to accept. They did try to 'negotiate' this and start to reduce their crazy prices; for example, £ 30 pounds for a new shower curtain and then £30 pounds for someone to fit a new shower curtain (We never used their shower curtain, we put it back on as we left the property). They also charged us £90 for someone to come and clean the property even after we had paid a company £35 for their moving home cleaning services. I refused to negotiate, as this, in my opinion, was a way to extract money from a leaving customer. I proceeded by challenging their claim through the DPS as I was confidant that I would receive all of my deposit back. Belvoir decided to ignore this request and my deposit was stuck in the DPS for 6 months. I went to a solicitor and eventually received my full deposit back as Belvoir found it difficult to find the time to respond to the DPS' 14 working days request. I then decided to complain to the Property Ombudsman about the failings of this Agent and I was awarded compensation for the way they dealt with my deposit and for their poor customer service. The Property Ombudsman gave Belvoir Doncaster 28 days to send me the compensation and this was sent to me on the 28th day. I would suggest that if people find themselves in a similar situation regarding their deposit then they use the services available to challenge Belvoir. Finally, on previous reviews Mr. Duffy has said that I have been aggressive over the phone and I have used poor language, this is a lie. I have held my strong moral principles even when dealing with an egocentric, incompetent and hostile company.

The problem is that I was waiting for early release agreement and contacted with the agency as we spoke, then Landlord agreed on that, I messaged you that you can progress my application then somebody from you agency said that let had been agreed not informing me straight away. Not fair behave from you. YOU DID NOT LET ME KNOW THAT YOU HAD TAKEN DEPOSIT FROM ANOTHER APPLICANT UNITL I GAVE A CALL NEXT DAY THAT MY LANDLORD AGREED ON EARLY RELEASE, VERY PROFESSIONAL.

We have used Chris at Belvoir for 10 years to manage our rental property. Unfortunately the quality of the service has deteriorated significantly with multiple occasions of having to repeatedly call and email over many weeks to get a reply. Alicia and other staff who have worked there have all been as helpful as they can. Unfortunately Chris seems to restrict how much they can do, is very poor at communicating and keeping the customer in the loop and when he finally replies many weeks later, he gives the usual excuse that he’s been very busy and apologises yet again. The whole service and experience over the last few years has extremely disappointing and incredibly stressful when we having been paying for their service for 10 years now. Even now as we are trying to move to a different management agent, we are still waiting for a reply to our calls and emails after 2 weeks. I wouldn’t recommend Chris’s management service to anyone. I have given too many opportunities due our loyalty for such a long service and hoping it would improve. Even an official complaint didn’t make any difference. Please think carefully about using Chris if you are a landlord.