After evidence was put them via our check-out report vs. the initial inventory; Adam Milner & Sofia Guinn immediately agreed to £95.00 being withheld from their Deposit to cover dilapidation's of Cleaning costs, replacing the Stained Shower Curtain, and a Damaged Light Fitting. Belvoir were not involved in what cleaning Adam & Sofia needed or at what cost. However, please note that Adam has sent us an email from the cleaner that offers “financial compensation” to Adam & Sofia. The cleaner has confirmed to Belvoir 7.12.2023 that the house was not as described by Adam in a phone call to her, in particular the oven was in a very poor state, and there were a lot of pet hairs on carpets; therefore, she had not brought the right materials with her for the work needed. However, the cleaner has confirmed that she has agreed for “goodwill” to refund Adam 7.12.2023. In reply to Adam Milner’s comments regarding no heating or hot water. It should be noted that the property has a very effective gas fire in the lounge & dining area. Adam emailed Belvoir about a roofing issue on Monday 9th January at 8.29am, no mention was made about a boiler issue. Belvoir rang Adam at 8.45am; Adam then informed us that they had no heating or hot water. Our Plumber visited the property that morning. Parts were needed. We received the plumbers quote later the same day. The Landlord gave the go ahead the same day. The plumber ordered the parts the same day. The parts for the SIME boiler (made in Holland) arrived in Leeds on Friday morning. The plumber collected them and fitted them on the same day. The repair was totally successful. The plumbers visit on the Monday morning, established that parts from abroad were needed and as Sofia had a baby to care for, Belvoir asked Adam’s partner Sofia if hotel accommodation was needed. Sofia said that she would prefer to manage with the gas fire and had Adam’s family in the area for support if needed. Belvoir kept in touch with Sofia during the week. The issue was resolved by Friday lunchtime. Sofia thanked Belvoir for the effort that the Belvoir team and the plumber had made to resolve the issue quickly. There was no roof leak in the property.