Nothing but incredible! Emmie helped me so much and was a pleasure to talk too. She answered all my questions and got everything done promptly. Absolutely amazing✨

The Northwood Derby team have been very helpful and of great assistance since I occupied a property they managed. They have been so instrumental in my settling into Derby that I now relate with them as ‘family’. I will gladly and unreservedly recommend them over and beyond to anyone seeking a reputable letting agency. Thank you so much guys!!!

The team at Northwood were fantastic throughout the process of helping us purchase our property . Abi and Annie kept in regular contact and kept us informed at every step of the way with clear and concise information . We are very grateful and would not hesitate to choose the team in any further projects.

Me and my partner recently purchased our first home and it’s safe to say the team at Northwood made it such a seamless process. We can’t thank them enough, specifically Annie who was so responsive even outside of work hours the entire way through, never left us in the dark and made sure the sale was that easy we genuinely thought everyone who says buying a house is hard were liars. Even after completion and key exchange she was there to answer any questions and help us out and I honestly would never recommend another estate agent. 10/10 experience from start to finish and the friendliness of their team made the whole process even better.

I've got absolutely nothing bad to say about the staff at Northwood. Always friendly, always helpful. Huge thanks to Annie and Abi for helping and being there every step of the way!

It's 7:30pm on a BH weekend Saturday, I've not long got in from a 12 hour shift to find I have no hot water. Quick check of the boiler, error code checked, couple of things tried but it's beyond my capabilities. Looked at my property paperwork and all I have is an email address. So it's Saturday evening on a BH weekend, I need my boiler fixing, all I have is an agent's email address and my landlord lives in France. What could possibly go wrong? So, with my expectations pretty low I fired off an email, thinking "that's it until Tuesday then". To my astonishment, 15 minutes later I got a reply. Couple of email back and forth and I had an engineer coming at 9am Sunday morning. The engineer took 5 minutes to pronounce the boiler dead and left, saying he'd send a quote. 15 minutes later I had an email - "sent the quote to your landlord, awaiting a reply". Another couple of emails and under 30 minutes later "our engineer will be with you at 9am Tuesday morning to fit a new boiler. So having reported the issue at 8pm Saturday night on a BH weekend I had a replacement boiler fitted and working by midday on the Tuesday. Wish all of my similar past experiences had been this good. Thank you to all involved.

Everyone we've been in contact with at Northwood has been so helpful. They made our move as stress free as possible and were on hand at all times for any queries or concerns. Massive shout out to Sophie and Ruth for all their help. Thank you!

I was very pleased with the attention I received from Abi at Northwood, with the sale of my rented house. Her knowledge and confidence made a somewhat stressful time easier to withstand. The sale went through quite smoothly and I attribute this to the professionalism shown by the staff at Northwood, particularly Abi and Annie.

Absolutely No Words to Express Our Gratitude! From the very start, the extended support, professionalism, and crystal-clear communication. Everything was promptly handled. After MONTHS of searching and endless disappointments with properties that didn’t match their descriptions, finding our perfect home with Northwood felt like a dream come true. Everything was exactly as described, no surprises, no delays — just smooth sailing all the way! A huge shoutout to Sophie, who made the whole process seamless with her exceptional communication and flawless documentation. Thank you so much for making this journey easy and joyful — we couldn’t be happier! Best Regards, Isuru & Rashmi.

Fantastic service, always friendly and extremely helpful with excellent communication, thank you for all your help over the last two years, Dan & Casey