They fail on multiple fronts. Firstly when being shown round several properties, the agent did not know a significant portion of property details, we knew more than them at times! It was like being shown round by a zombie. Secondly, the website is not particularly user friendly, as you have to sift through mostly old/stc listings to find anything. Here again they fall short by often missing important information in the listing, such as tenure. I know that tenure status is sometimes difficult to ascertain, but you cannot tell me when other estate agents manage to find out for the most part, that you can't for any of yours. I have given two stars not one as the employees are at least friendly in person and by phone for the most part. Even on that there is sometimes an issue, I rang once and was spoken to rather rudely by a male, who barked that he was on his lunch. There is a simple answer to this... If you are on your lunch and do not wish to be disturbed, do not answer the phone :)

What a strange estate agents. The female staff stare out of the window all day at other women. I even had two of them stand up and glare out at me as I parked. This is not an isolated incident either. You find them staring all the time. Puts you off going in.

If I could give 0 stars, I would. My experience with this estate agency was extremely disappointing, largely due to the attitude and level of customer service I received from Gill. if miserable was a person it would be her. She needs to touch some grass clearly is fed up of being sat at a desk all day. I had viewed a property and was genuinely interested in submitting an application, so I contacted the office with a reasonable question regarding the property. Rather than receiving assistance, I was met with a dismissive and rude response, ‘How am I meant to know? This was both unprofessional and unexpected from someone representing prospective landlords and tenants. Is this who landlords are paying? Customer service should involve helping clients or, at the very least, making an effort to find the information requested. The interaction left such a poor impression that I cancelled all future viewings with Robert Watts, and several family members have chosen to do the same. I WILL NEVER engage with any properties marketed by this agency in the future.

Terrible experience with this company and I wouldn’t recommend. Spoke with an agent, Gill, who from the very beginning had an awful attitude and her responses were very unprofessional and disrespectful. Prospective customers should be treated with a level of respect and decency which is lacking at this company. You’d think they would have a basic understanding of the properties they’re selling but instead she responded to my questions as “how am I supposed to know”. Looking through the rest of the google reviews, it seems that customer service at this place isn’t the best.

Horrible, whatever happens to your property will take ages to come and fix, they don’t care that you have children and certain repairs need done as they’re dangerous to them or simply inhumane. I once asked to come and fix the stairs as they where braking literally and were dangerous for my kids and they literally said “move out if you don’t like it”

Didn’t answer the phone, didn’t reply to emails and voice mails for over 2 weeks. When we did eventually get through to them they used our interest to get another offer pushed through without informing us there was another offer.

I'd give them zero stars if I could. Please avoid these cowboys. I've recently vacated a property that they manage and I've received nothing but threatening emails from Kate, Alex and Gail saying they are going to apply for a CCJ against me, yes I admit that I was owning some rent when vacating however offered them a repayment plan as they stated they were unable to take this from the deposit however I have now had then claim this from the deposit, and they seem to think I'll still be paying the £40 a month offered, not a chance your not getting double from me. The property I vacated was deemed as not fit for human inhabitation due to the dangerous loft and the roof needing a major repairs. I will be taking legal advise and will fight them the whole way as they have new tenants in the property now EDIT in response to the reply from yourselves, notice wasn't given for rent arrears, the rent owed is for the last month and I have emails to prove this and also the threat of a CCJ. The property has been re let as I've been informed by a number of neighbours and for for you saying it needed cleaning, the property was left in the state it was given, I admit I forgot a chair in the small room but that doesn't warrant you trying to claim over £2000 from myself, I will be speaking to my solicitor

If I could give zero stars i would. Not worth the hassle, the lettings agent was a pain from the start, wouldn’t let us email them across most of the information, had to spend the day rushing around to get the application in. Then to make matters worse they withdrew our application without telling us, until they did it! They said they tried ringing us, however I work 12 hour shifts and work nights so I’m not awake in the day to answer their calls. They expect you to reply straight away and be at the beck and call. I work so I can pay your ridiculous rent prices! People can’t just drop work because you expect them to, whether it’s viewings or filling the referencing out. Also, they never said we had 24 hours to fill in the referencing, so clearly a lack of communication and inept staff. You’ve just lost some really good tenants now.

Renters - avoid at all costs. Just not worth the hassle. Pulled our application, but did not tell us we had 24hrs to fill out an application. Myself and my partner both have full time professional jobs and had a busy weekend which did not provide time to complete the referencing. Molly claims to have emailed to warn us, but we have found no evidence of this. Also said they had called, but only called my partner not me, when my number was on the form as well. I've had better communication from a brick wall. Generally awkward to deal with.