Ainsworth Lord Estates Darwen

49 Market Street, Darwen, Lancashire, BB3 1PS, North West, UK, BB3

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Review

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Kate Griffiths Google

I came off the phone call shaking, A lady Teresa! Or something similar was rude and abrupt from start! I explained I was in remission from a bad disease but always worked full time and will when I'm finished recovery. A raised voice shouted over mine while I was explaining my current landlord and estate agents are helping me find a new home and putting the deposit down for me as I've put new carpets in the house, trying to explain how good of tenant I have been! I heard a loud voice dictate on a rude manner what is needed to rent a house, obviously knowing what is needed as I explained what I've just put above! This literally put me off instantly on wanting to even use this company now. I explained to the lady she made me feel and I ended the phone call! Shaking and crying because let's face it house searching is hard for a start. I'm utterly disappointed I've even had to write this, but surely the managers aren't allowing their staff to be like this. If this is how this lady treats people who have just fought to live on calls I don't feel customers will be rushing as alot of people have illnesses since the forced covid vaccines! Regards

Reply from Ainsworth Lord Estates Darwen: We are sorry you so upset Kate and this was obviously not our intention. Teresa is one of our most helpful and experienced staff members so we are very surprised however we will look into this and come back to you shortly. We have looked into this now and again we are sorry you felt you need to leave such a poor review and sympathise with your condition and situation. However a manager was sat in the same office whilst this conversation was taking place and we have to disagree completely that raised voices were used and you were spoken to in what you felt was such a poor manner. Teresa simply explained how our procedure worked but unfortunately you didn’t want to accept this. We do however wish you luck finding in finding a new home.

About Ainsworth Lord Estates Darwen

Ainsworth Lord Estates is a family run estate and letting agents. based in Darwen and Blackburn. Owners Paul and Deborah Ainsworth Lord live locally as do all members of their long serving and experienced team. We are proud to service the property needs of the people of Darwen, Blackburn, East Lancashire and beyond. Our aim is to make your property experience as stress free as possible. With our exceptional local knowledge we can help you find your dream home, ideal buyer or trusted tenant. The range of property management, conveyancing, mortgage and alternative sale options that we offer enables us to service your property requirements quickly, expertly and all from our Darwen and Blackburn Offices.

Website: http://ainsworthlordestates.com/about-ainsworth-lord-estates