I chose Livermores to sell my property because there were a lot of their boards around and I thought they had a good reputation. My initial experience was good, Mark did a good job and seemed to really understand my needs. From then on it went downhill. I did have a few problems in my chain which do happen but Livermores were unhelpful in resolving these even when I directly asked for help. Information about my chain was shared with someone unrelated to the chain on a couple of occasions even after I specifically asked for the information not to be passed on. Sales progression were rude and unprofessional , both over the phone and via email. They were the worse part of the process. I did write to raise my concerns part way through the process but my email was “missed” I also wrote after exchange to express my disappointment, they did reply to this email but it took a week and there was still no real apology, more just they were sorry I wouldn’t recommend them. Maybe I was really unlucky, I had hoped this was the case but even after receiving a very bland response to my complaint “issues will be looked into and feedback passed on” - I will conclude that as a business they really don’t care. Once they have found you a buyer and effectively got their fee, you’re on your own and you won’t get any of the customer service you experienced in the initial meeting.

Really awful experience from start to finish. Awful management, I had several things broken in my property, and instead of checking the inventory that I paid for before contacting me, I was just demanded to pay. No background check was clearly done on my tenant, as 8 months later after my tenant left, I am still receiving several letters for them, including ones from from Bailiffs, and letters for bailiffs for people who I didn’t even know was living at my property. When my tenant handed my property back to me, my house was ruined. My hob was smashed, my bed stolen, my carpets burnt, a massive hole made in my wall, and Livermores was pretty much useless and found the matter funny. No checks were done on the house whilst they were living there, despite having paid Livermores to do house checks to make sure the house was in good condition. Livermores told me that despite my tenant having singed a contract to say they had to hand the property back in the same condition it was left in, they said she had a right to not pay for her damage, so what was the point in signing the contract? They don’t care about you or your homes as long as they get their money. They have passed my tenant onto another home now, God knows what state they will leave that house in. So overall, after dealing with a ruined house, an awful tenant, and constant letters from bailiffs 8 months after the tenant left, it’s safe to say Livermores are without a doubt really bad estate agents, don’t waste your time.

We rent a flat from them and had lots of problems at the end. Was very unprofessional and rude. Be very careful when you rent with them but I don't recommend at all this agency.

They don't show up for arranged viewings. Customer service team over the phone is full of lies.

Dreadful, I had the pleasure once 20 years ago as a tenant and now as a home owner, If you want to raise your blood pressure and ruin your mental health go for this lot, if not don't bother

Star Rating 0. Very unprofessional. 0 for customer service, infact no service was given, rude on the phone. when you go for a viewing nobody turns up, when you call them they say the flat has been sold. They a lie comes from them that there has been 2 voicemail and a email sent over.............dont know to whom as I did not receive anything. then the colleague supports the person lieing. Till now no email no voicemail. Stay away from them.