I am very disappointed in the services that was made with this estate agents. First of all when I moved into my property at wandle mill it was not up to standard. The paintwork was not up to standards, there was marks all over the walls and also the oven was filthy. it was not cleaned properly. I had to pay for painters to come In as well as a cleaning company. It didn't end here. when it came to moving out I had a 6 months contract which was fine. A month before my contract was due to end I spoke to one of the property consultance who informed me that if I moved out 1 month before my ending contract date I would receive a full months rent back as well as my deposit. I was more than happy with this as I had some where els to move into. I got the consultant to confirm this in email that I would receive a full months rent back if I moved out a month before the contract ending along as I was out on the correct date and handed they keys back. Which I did. I have now been moved out of the property for 2 months. I have only just received my deposit back which I should have got back instantly. As for the months rent I have not received back! They are trying to argue that I am not due this back even though I have it in email from one of the consultants Natalie. I have been contacting them on a daily basis and I am getting no where. The reason they are trying to argue this matter is because the new tenants who they had to move in didn't end up moving in so the flat was empty for a few weeks. This is not my fault and shouldn't effect the money I am due back but the people they have working at this estate agents don't seem to understand. I have spoke to myles, and George (branch manager) and both agreed I should receive my months rent back. On passing it on to the accounts department they are trying to stick to me not receiving the rent back. the communication is terrible between employees and I have been pushed from pillar to post. I was intending to purchase a property through streets ahead but will defiantly not be going anywhere near this agency.