Do not rent, buy or sell through this branch. From the first viewing we were meant to have, to then moving out, it has been a constant nightmare surrounded by incompetence. On what was meant to be our first viewing, they didn't have the keys to the property. This was less of an issue for us, who lived in Croydon and could visit again the day after, but we felt for the two elderly ladies who had travelled all the way from Bethnal Green and were then turned away. They then failed to put the conditions of the offer to our landlord. We asked for a floodlight to be installed outside for security reasons, and blinds to be installed. Both were simple requests, and both part of the formal, legal offer and yet the landlord was completely unaware. And then when we moved out they gave us a date to leave by, and which we had mentioned to our new landlord, only to then say this was only a potential date and again the landlord was unaware. They were happy to charge two sets of referencing fees and what not, but couldn't even be bothered to get two sets of keys cut! As for the agent herself (Lynsey), as soon as the contract was signed she wasn't bothered and stopped responding! Instead it was passed to some admin person, and even as a courtesy she had no interest. And the manager, George, was also incredibly rude. We had a simple question for the new tenants, but as we were old customers moving on he couldn't care less. We will at some point be complaining to their head office. Don't waste your time.