I viewed a property that I was completely happy with, I discussed with the George that I would like to put a holding deposit down on the property. I filled out the form as instructed and stepped outside to transfer the holding deposit like discussed, as he still had to conduct the viewing after me. He then proceeded to take a second holding deposit from the women that viewed it, and she ended up getting the property, despite me having put a holding deposit on the property first. I then had to contact them multiple times to get my holding deposit refunded back to me. If I could give them 0 stars I would.
Reply from Streets Ahead Croydon: Dear Jadarose Brown-senior,
We apologise for the inconvenience and frustration you experienced regarding the holding deposit on the property you viewed. This is not the level of service that we aim to provide and we would like to assure you that we take your feedback very seriously.
At Street Ahead, we strive to maintain transparency and honesty in all our dealings with customers. We deeply regret that we failed to meet these standards in your case.
If you could please provide us with your contact information and details about the situation, we would be more than happy to look into this matter further and assist you in any way we can. You can reach us at talktous@streetsahead.info.
We understand that this situation has caused you frustration and inconvenience, and we would like to do our best to make it right.
Best regards,
Streets Ahead Central Croydon Team
