We recently went through the letting process with Martyn Gerrard for a property they advertised and overall it has been a seamless process with our agent Irfan being a good example of what you want from a letting agent. Looking for rental properties in London is generally an absolutely horrendous experience and as a prospective tenant you often feel like you are being milked for every penny by a letting agent that also provides you the bare minimum in return. In our experience Irfan and Martyn Gerrard actually paid attention to our bio and used this to make sure the landlord felt like they were finding the perfect match for their property. At the same time the tendering process did not become a bidding war and was very fair. From this point onwards the paperwork and formalities post acceptance has been relatively straightforward. We are now two weeks post viewing the property and we are already all set to move in with everything completed, highlighting Martyn Gerrard's and Irfan's efficiency. The only part of the process which left my partner and I a little unsettled was naturally during the signing and payment of the deposit. The race to get the deposit paid to secure the property (despite paying a holding deposit) made us feel a little bit rushed when signing the tenancy agreement. For letting in London it seems like this is the nature of the beast and Martyn Gerrard make it easy with a very slick online process and good communication via WhatsApp but a little bit more handholding during the sensitive money and signing process would have made their service truly stand out compared to everyone else.