Unprofessional, Uninterested, Untrustworthy. After a week of negotiating for a flat, I was told by Jessica that 1.) the landlord would not accept my proposed move-in date 2.) the landlord would not accept a break clause and 3.) that the flat would be furnished. All of the above was proven to be false, when my partner and I met with the landlord ourselves. Having no furniture of our own, it was imperative that the flat would be furnished, but the landlord claimed it was marketed as an unfurnished flat and that he was never willing to furnish it himself. During this time, we lost a viable flat. The lettings manager, Anthony Spittle, was hostile rather than receptive. I am still waiting for them to refund my deposit, despite having made it last Friday (it is now mid-day Wednesday). Paul Van Halle, head of property management, promised to oversee my refund, but this has clearly not been a priority as it should have been. Plenty of other more reliable, friendly and helpful agents nearby. I would recommend to use anyone other than Martyn Gerrard.