Poor service had to constantly contact both branches in Crewe and Nantwich for updates on a rental property. No proper handover just told their were a few electrical faults in the property and an electrician would be in touch. On arrival to property no hot water and intercom system does not operate entrance doors which was not handed over to us on collection of keys or prior. Would not recommend customer service as have had to constantly chase for updates etc etc. Very disappointed would not rent through them again.

Appalling service and treatment towards a young couple expecting their first child.. Take money for non existent repairs and will not fulfill their duties as letting agents to make their new home habitable. I am currently in talks with our family solicitors and will have a report drawn up detailing all the repairs needed to make this house a home. If I didnt have to put a star on this rating I certainly wouldnt. You should be ashamed.!!!!!!!

I was told with a straight face that “most if not all people give notice in their current residences before looking for a new one.” What?!? This was naturally after I attempted to give them money to hold a house when I wasn’t ready to move straight away (I needed 30 days). The house is of course still in the market after more than 3 months... So, fast turnover or no turnover is their zero sum game. Too bad those of us that are a little older have seen this sham many times before... Don’t want my money? - ok, no skin off my nose and I won’t be bullied, I am the customer. I would advise all others to steer clear also.

Appalling customer service, property manager seems to think its acceptable for the us, the current tenants, to remove dirty old chewing gum left by previous tenants on our own behalf even when this unhygienic and disgusting gum is in my newborn son's room. I have been forced into trying to attain a meeting with their managing director. Absolutely vile, especially after being conned into paying extra cleaning costs at our old property for issues that were already on the check in inventory. Dispicable company do not use!

Good at collection of rent not so good at repair

Dishonest agents, advertise their property’s with appliances that are not in working order and even a hazard to health and will refuse to repair them.

I dont rate letting agents at all

Wish I could rate even lower!! My parents moved in to an over-priced property in Nantwich. After being completely mugged off at the viewing and being told to “have a look round yourself” (do letting agents not show people round houses anymore, no?) they moved in to find the oven, fridge freezer, and hot water didn’t work. The boiler is over 25 years old and hasn’t been serviced for over 10. There is one BROKEN carbon monoxide detector by the boiler, but not by the coal fire in the living room. The maintenance office have been incredibly rude to both of my elderly parents. A few maintenance people have been since, a plumber and electrician, both who have agreed the property is not in a fit state to be let out. The electrician fitted a second WORKING carbon monoxide alarm in the living room opposite the fire. Today, CHRISTMAS DAY. They have woken to find no hot water and their carbon monoxide alarm going off. I have rung the out of hours number on behalf of my parents as my mum had a hip operation on Friday and returned home yesterday. The woman I spoke to barely spoke, offered no sympathy, just asked for my name and number and if I was sure that Martin and co managed it. She said they wouldn’t be able to do anything today... This company are an absolute joke. Avoid at all costs!!

Keen to get you to view properties but not honest with as applications already in . Timewasters.