December 2021: Initial engagement was indeed fabulous from Ben. Jan 2022: On arrival however money transfers not managed properly and was left homeless and traumatized! Cost me a lot in alternative arrangements until the transfer happened 3 days late only (Money had already left my bank and I was not advised had not arrived in the agencies bank) Arrived to collect keys and told only then!! 11/5: Gina Today was very supportive providing a spare key when we locked ourselves out - Thank you Gina
Will never use them for renting a house again.
Will never use them for renting a house again.
Poor service. Couldn't get in touch with the Landlord regarding some details we wanted and Martin & Co wouldn't give us, and after 2 years was asked to pay extra for a pet they didn't know we had, even though we'd asked about pets when first inquiring and then brought him into the office with us when we paid the deposit. Thankfully found something else and eventually moved away from the area.
I experienced extremely poor customer service at the Nantwich branch. In early June, I contacted them multiple times to arrange a viewing, but I was consistently told that someone would call me back to set it up. They never specified who that person was or why they couldn't arrange the viewing while I was on the phone, which led me to give up. Since the house was still available by August, I finally secured a viewing and submitted an application to rent the property. After several follow-ups to see if there had been any progress in the process and being repeatedly told that someone would call me back, I received a phone call yesterday informing me that I need to meet the landlord in person before they decide whether to rent the property to me. In all my previous experiences with estate agents, I had never been told that I needed to have direct contact with the landlord for a fully managed property. My question is: what is your role in managing the property if I am left to deal directly with the landlord, and why should I be paying for your services?
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175 Nantwich Road, Crewe, Cheshire, CW2 6DF, UK, CW2
We are proud to serve the communities of Crewe and surrounding towns and villages - providing specialist advice and guidance across all areas of the property market. Lettings Manager Toby Banfield has over a decade of experience in the property industry, with an established rental portfolio of his own. Toby, along with his team at Martin & Co Crewe, are passionate about using their own experience from within the industry to provide landlords and investors hands-on and knowledgeable advice and support. With the M6 motorway nearby and direct rail services to London, Birmingham and Edinburgh, with Manchester airport less than one hour away, Crewe is an attractive commuter town. Through our focused and dedicated approach, we ensure the delivery of a personalised service to our customers at all times. Whether you are looking for a let or an investment property, or you would like a free valuation, please contact one of the team who will be happy to help you. For all property enquiries or to arrange a valuation please call Martin & Co Crewe on 01270 500905