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Martin & Co Crewe

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Martin & Co Crewe

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1.00 /5

I experienced extremely poor customer service at the Nantwich branch. In early June, I contacted them multiple times to arrange a viewing, but I was consistently told that someone would call me back to set it up. They never specified who that person was or why they couldn't arrange the viewing while I was on the phone, which led me to give up. Since the house was still available by August, I finally secured a viewing and submitted an application to rent the property. After several follow-ups to see if there had been any progress in the process and being repeatedly told that someone would call me back, I received a phone call yesterday informing me that I need to meet the landlord in person before they decide whether to rent the property to me. In all my previous experiences with estate agents, I had never been told that I needed to have direct contact with the landlord for a fully managed property. My question is: what is your role in managing the property if I am left to deal directly with the landlord, and why should I be paying for your services?

review by Sherif Bassiouny

Reply from agent

Dear Sherif, Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. Regarding your enquiry, the property in question is currently tenanted, which means viewings must be coordinated with the existing occupants. As such, our team advised that you would be contacted once a suitable viewing time had been confirmed. We do not typically specify which team member will follow up, as multiple agents may be involved in scheduling. In some cases, landlords request to meet prospective tenants before proceeding with an application. In this instance, that request came directly from the landlord and was not a requirement imposed by our agency. We would also like to clarify that tenants are not charged for our property management services. The only payments required are the rent and security deposit, with no additional fees from Martin & Co Crewe. We appreciate you taking the time to share your concerns and hope this provides clarity. Kind Regards, Martin & Co Crewe

Contact details

Sales Phone:

01270 500905

Sales Email:

Lettings Phone:

01270 500905

Lettings Email:

crewe@martinco.com

Opening hours

Unknown

Address

175 Nantwich Road, Crewe, Cheshire, CW2 6DF, UK, CW2

About

Website:

https://www.martinco.com/estate-agents-and-letting-agents/branch/crewe

We are proud to serve the communities of Crewe and surrounding towns and villages - providing specialist advice and guidance across all areas of the property market. Lettings Manager Toby Banfield has over a decade of experience in the property industry, with an established rental portfolio of his own. Toby, along with his team at Martin & Co Crewe, are passionate about using their own experience from within the industry to provide landlords and investors hands-on and knowledgeable advice and support. With the M6 motorway nearby and direct rail services to London, Birmingham and Edinburgh, with Manchester airport less than one hour away, Crewe is an attractive commuter town. Through our focused and dedicated approach, we ensure the delivery of a personalised service to our customers at all times. Whether you are looking for a let or an investment property, or you would like a free valuation, please contact one of the team who will be happy to help you. For all property enquiries or to arrange a valuation please call Martin & Co Crewe on 01270 500905

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