Thank you for your feedback. At Inspire, we truly value listening to our tenants and clients, we are glad that we managed to reach you on the telephone today and we’re sorry to hear that your experience did not reflect the high standards we strive for. We understand how important clear communication and timely resolutions are, and we regret any frustration caused. Trust is at the heart of what we do, and we are committed to learning from your experience to ensure better service moving forward. We also recognize the importance of delivering results, including the prompt return of deposits, as noted this was due to the office being close for legislation training for a couple of days and the weekend, we apologize for any delays you encountered. If there’s anything further we can do to resolve your concerns, please don’t hesitate to contact us at 01293 582 333. We appreciate your time as a tenant and wish you the best in the future.

We’re very sorry for the trouble and understand how frustrating it is not to reach an agent. We’ve been experiencing higher-than-normal call volumes; please email our customer care team or use the contact form on our website to reach us … More

Mirza. We recognise the experience felt frustrating and want to clarify the position. Referencing and the agreed move-in arrangements moved ahead as planned. On the day of move-in, you advised withdrawal due to concerns with the heating system. Heating options had already been discussed with you and raised with the landlord, including alternatives. You confirmed dissatisfaction and chose to withdraw. By that stage, the tenancy had started and all documents were signed, which made the agreement legally binding. We explained notice options under the tenancy terms. As a goodwill gesture, the first month’s rent and the full deposit were returned. The holding deposit was retained to cover referencing and preparation costs. Withdrawal on the move-in day meant retention followed the process explained to you at the time.

Thank you for taking the time to share your experience, and we’re very sorry to hear that your call left you feeling disappointed. We understand how this could have been confusing. Please note that Amelia is an AI valuation tool currently being tested, and the purpose of the call was not to arrange an appointment but to gather feedback on the valuation process. We sincerely apologise if the conversation felt abrupt or came across as rude — this is certainly not the standard of service we aim to provide. We have sent you an email directly to follow up and would appreciate the opportunity to discuss this further and address your concerns properly.

We’ve noticed your review and we have already responded to your partner in detail. If you have any further concerns or would like to discuss anything directly, please get in touch with us.

Hi Patrycja The check-out and cleaning requirements are based on the condition recorded at the start of your tenancy, not personal standards. The inventory from five years … More