Thank you for your feedback. At Inspire, we truly value listening to our tenants and clients, we are glad that we managed to reach you on the telephone today and we’re sorry to hear that your experience did not reflect the high standards we strive for. We understand how important clear communication and timely resolutions are, and we regret any frustration caused. Trust is at the heart of what we do, and we are committed to learning from your experience to ensure better service moving forward. We also recognize the importance of delivering results, including the prompt return of deposits, as noted this was due to the office being close for legislation training for a couple of days and the weekend, we apologize for any delays you encountered. If there’s anything further we can do to resolve your concerns, please don’t hesitate to contact us at 01293 582 333. We appreciate your time as a tenant and wish you the best in the future.

Edina - We have no record of any interaction with yourself. We are proud of our many 5 star reviews, and to see anything less is a concern to us. Please can you contact myself on stephen@inspireestates.co.uk to clarify where the issue occured, so we can action any concerns you have. If we don't hear back, we will assume this to be a mistake and request from Google that the review is removed. Regards, Stephen

Dear Sajjad, We’re sorry to hear about your frustration regarding the application process. We understand how important securing a home is, and we sympathise with the challenges that can arise during referencing. To clarify, the referencing process is managed by an independent company, and unfortunately, we were unable to proceed with your applications as the required guarantors needed did not meet the required criteria. We regret that this has caused difficulties for you and your family. If you would like to discuss any concerns further or explore alternative options, please don’t hesitate to reach out to us directly. Many Thanks

Thank you for sharing your feedback. We regret to learn of the challenges you have encountered since moving into your property. We strive to prevent such issues and address them promptly. After reviewing the matters you raised, we identified that the problem was related to block management response times, which has since been successfully resolved. While we acknowledge your frustrations, we apologise for any inconveniences caused by the delays in resolving the issue. Should you have any additional concerns, please feel free to reach out to us, and we will gladly assist you.

We apologise for the frustration you experienced with our agency. Properties are in high demand and go very quickly. We understand and it is disappointing to hear that you faced a lack of responsiveness from our team. We take these concerns seriously, the phone was not hung up the line went dead. We will address this matter to improve our service. Thank you for bringing this to our attention, should we get suitable properties someone from the lettings team will contact you.

Kamla, We thank you for taking the time to leave a review, and we take all reviews very seriously, and are so sorry that you feel this way. I have looked at our system and cannot find any of your details on our system as a registered client. We want to address all reviews and especially those that feel we have not met our values. Please do reach out to me on stephen@inspireestates.co.uk, so we can look into what happened and why you feel that you wished to express our service as 1 star, as this is exceptionally unusual for us. Best Regards - Stephen Bushell - Branch Partner

Dear Akeeles, I’m sorry that to the staff member concerned to find out what happened. Your feedback is important to us. My email address is matt@inspireestates.co.uk. Thanks