I booked a house viewing 10 days in advance and even called twice to confirm the appointment. On the day, I travelled all the way from London to Crawley, only to stand outside the property trying to reach the agent because nobody from the agency showed up. After several calls, I was told that they had no record of my viewing and therefore couldn’t show me the house. It was incredibly frustrating and a complete waste of time, effort, and travel expenses. A simple piece of advice: take your appointments seriously and improve communication within your team. Buyers arrange their schedules and travel based on the information you provide, so this level of disorganization is unacceptable.
Reply from Inspire Estate Agents - Crawley: We welcome all feedback, although we have no record of your details, and are certainly unaware of any appointments being arranged that we did not attend. We also have no information relating to yourself as an applicant. We take all feedback very seriously, and if this has happened we would like to look into it to see if there was any lack of service/organisation and address this to you personally - Please can you contact me at stephen@inspireestates.co.uk, so we can look into this further. As we can't find any record of your details, and if we are not to hear from you, we can only assume this review was/is a mistake and will ask the platform to remove it.
Kind Regards Inspire Estates