Thank you for taking the time to share your experience, and we’re very sorry to hear that your call left you feeling disappointed. We understand how this could have been confusing. Please note that Amelia is an AI valuation tool currently being tested, and the purpose of the call was not to arrange an appointment but to gather feedback on the valuation process. We sincerely apologise if the conversation felt abrupt or came across as rude — this is certainly not the standard of service we aim to provide. We have sent you an email directly to follow up and would appreciate the opportunity to discuss this further and address your concerns properly.