I got a call from Alina to find out how did my viewing go, to which I mentioned that the property's layout was not upto my expectations. She told me, you wasted our time. The photos do not, always, give the best representation of any property. As an estate agent, I believe, it is your responsibility to show properties to potential buyers. It is not necessary that a person who view any property will like it and buy it. Telling potential buyer that you have wasted our time is not at all expected. Customer service at it worst. I will never use this estate agent and I wish I had not contacted them.