WORST agency ever. Told them that I needed to arrange a FaceTime viewing urgently which was postponed from Thursday to Saturday which was fine but no one even attempted to call me on that day. So I called the agency about this and the one who was meant to show me the property contacted me shortly afterwards (obviously because someone from the agency contacted her and gave her my number) but there was a miscommunication among them leading the agent to think that the viewing was in person. I called the agent again to see if she could reschedule the viewing to a few hours later but she said that she can't since she will need the current tenant's approval again so I had to contact the agency again and there was this guy who was extremely rude and didn't seem to know how phones work despite being in a Customer Services team. He claimed that I didn't pick up any calls although I kept telling him that no one called me but he was so adamant that I was lying since I managed to call the agent back. Do you even know how phones work? When someone calls you, you can see their phone number which allows you to call them back unless it has been hidden and being shown as "No Caller ID"? Not only did he try to put the blame on me, he didn't even try to resolve the issue and arrange another viewing. Therefore I had to speak to another person in the CS team who was almost as bad as she took more than 5 mins just to take down the spelling of my full name. Can you imagine that? If that's not frustrating enough, no one called me afterwards to get back on the property enquiries. So much for "Multi-Award Winning Estate & Letting Agent in Crawley". What a terrible joke.NegativeResponsiveness, Quality, Professionalism, Value