We’re sorry to hear about your experience and appreciate you sharing your feedback. We strive to make the property search process as smooth and straightforward as possible, and it’s disappointing to hear we didn’t meet your expectations. If you’d like to discuss your experience further or if there’s anything specific we can improve, please feel free to reach out. We value your input and hope to have the opportunity to serve you better in the future.

Thankyou for taking your time to leave a review. I will of course let Olga know your comments. As you are aware the property is not managed by Payne Associates so I shall pass your comments directly to your landlord. If you need any assistance in the future please just let us know. Payne Associates

Thanks for taking the time to leave a review. We’re sorry to see we only earned 2 stars. If you’re open to it, we’d really value hearing what we could have done better so we can put it right and improve. Please contact our team directly and we’ll be happy to help.

I was sorry to receive your 2 star review which is contrary to our many 5 star reviews that we have received. Please let me have some some further details - j.buckby@payne-cov.com and I will get back to you. John Buckby Lettings Manager

Hi We are disappointed to receive only a ** review from you as most are *****. We are unable to identify you on our system to establish the capacity in which you have dealt with us. If you are able to provide more detail, we will happily respond.

Further to your 1* review - We don't have a record of you on our systems so not sure if placed in error - we are a sales & lettings agency based in Coventry West Midlands? Please feel free to contact me directly to either discuss your concerns or assist you with your property requirements. Assuming the review was placed in error I would ask you kindly remove the review as it goes against our many 5* reviews. John Buckby Lettings Manager j.buckby@payne-cov.com 02746 222 022

Hi Adarsh, Your review and comments goes against the many 5* reviews we have received from our Landlord's and Tenants. I have reviewed your case with the lettings team and can see that your comments are unfounded. The property was clearly marketed with the washing machine not included. All of your requests respect of the washing machine were dealt with at the time. Subsequently, your Landlord made arrangements to have it removed. The outside shed was cleared by the Landlord prior to tenancy commencement and this was relaid back to you. The Landlord understanding of your needs for additional storage offered an option of a garage at an extra monthly cost which was clearly relaid to you and you declined. The garage was not and is not part of any of the original marketing. You are unable to take keys until the tenancy has been executed and final compliance checks completed on the day. You requested a Sunday for which our teams take time out with their families, so the move in was accommodated 1st thing on Monday. I am more than satisfied you have been kept fully updated by the lettings team, who have clearly communicated between the Landlord who is self managing the property and yourself. Please don't hesitate to contact me directly on 02476 222 022 otherwise I would ask the review is removed. John Lettings Manager

Thank you for taking the time to share your feedback and speak with us directly. We’re sorry to hear that your experience did not meet expectations. Please be assured that our team always strives to act professionally and in line with our clients’ instructions at every stage of the sales process, something we take great pride in and which is reflected in the many positive reviews we receive. Nonetheless, we take your comments seriously and will reflect on them carefully to ensure we continue to improve.

Thank you for your feedback. We’re sorry to hear that your experience with some of our agents didn’t meet your expectations. At John Payne Estate Agents, we always strive to provide a positive and respectful experience for all clients. We value feedback and are constantly working to improve our service. Please feel free to reach out directly if you have any further concerns, and we’ll be happy to assist. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

We’re very sorry to hear about your experience, and we genuinely appreciate your feedback. We take all concerns seriously, especially regarding health and safety, cleanliness, and customer support. It’s disappointing to hear that we didn’t meet your expectations, and we’d like to address this matter as quickly as possible. Please feel free to contact us directly so we can discuss your situation further and work towards a resolution. We always strive to provide the best service, and your feedback will help us improve.