Hi Adarsh, Your review and comments goes against the many 5* reviews we have received from our Landlord's and Tenants. I have reviewed your case with the lettings team and can see that your comments are unfounded. The property was clearly marketed with the washing machine not included. All of your requests respect of the washing machine were dealt with at the time. Subsequently, your Landlord made arrangements to have it removed. The outside shed was cleared by the Landlord prior to tenancy commencement and this was relaid back to you. The Landlord understanding of your needs for additional storage offered an option of a garage at an extra monthly cost which was clearly relaid to you and you declined. The garage was not and is not part of any of the original marketing. You are unable to take keys until the tenancy has been executed and final compliance checks completed on the day. You requested a Sunday for which our teams take time out with their families, so the move in was accommodated 1st thing on Monday. I am more than satisfied you have been kept fully updated by the lettings team, who have clearly communicated between the Landlord who is self managing the property and yourself. Please don't hesitate to contact me directly on 02476 222 022 otherwise I would ask the review is removed. John Lettings Manager