Greedy!! Cheap!! Unprofessional!! Unethical!! The Agency is very cheap and greedy. They don't give the property in clean and maintained way and expect tenant to manage and keep it maintained. An example is attached. This is how they have handed over the garden at the time I moved-in to property. I have raised concerned before tenancy process, over the phone, Justine has agreed that the owner will do the needful before I move in. At the time of key handover, I again raised the concern. She said, she will speak with the owner and do the needful. And after a month, when I am following up about the status, the property manager Duncan is straight away rejecting it and saying it in not in there record and since I agreed with the tenancy, it is my responsibility to clean it and maintain it. The previous tenant is also working with me. They have charged £600 for carpet cleaning and mowing the garden. When I have moved in, all the kitchen cabinets, oven, bathroom floors were full of stains and marks. And garden state is quite visible in the photo attached. Then why the seven hells they have charged such a big amount from the previous tenant if they did nothing. I don't recommend this agency and ask to avoid unless you have not any other option. They can only give you pain and stress and nothing else. It was my big mistake to choose this property and agency. Greedy!! Cheap!! Unprofessional!! Unethical!!

Appalling handling of the sale of my house. I checked & was completely assured any potential buyer would be vetted ‘properly’. It’s a basic service of any decent estate agents. The OFFER is verified. Finance in place - verified, deposit in place - verified. John Payne has wasted TWO MONTHS of me being able to sell my house to a ‘verified’ buyer. I have been mislead. I have been told information which is not true. I accepted a lower offer & a 2nd Memorandum of Sale issued weeks ago, to get an ‘email’ out of the blue to tell me they’d given the keys out to yet another lenders valuer, WITHOUT my knowledge, WITHOUT my permission & WITHOUT having the decency to pick the phone up to me to inform me. The revised offer they got me to accept wasn’t even verified, checked or confirmed by seeing basic evidence (only now I find out). I have now lost so many hundred £’s to solicitors & not been kept informed, not told the truth, not bothered to follow up anything they promised at the start. I thoroughly checked with the Senior Sales Manager when choosing JOHN PAYNE ASSOCIATES they would be efficient in the simple basics. They will happily charge you £’ssssss to ‘sell’ your house for you, but make promises to attain your business which they do not carry out. I have today lost the house I am buying because of this. I have lost 2 months of potential serious buyers buying my property in what is already a vulnerable time in the housing market. Upon stating I am changing representation today, the most efficient letter I have received within 30 mins from this company was to acknowledge that, remove it immediately from Rightmove & their windows without even an apology. ABSOLUTELY ABYSMAL.

Very interesting they have been taken to court before! Appalling service nasty company

Terrible service. Promised us we'd sell in a week. Load of rubbish. We had to push them to even put the house on the market. The photos were not reviewed and they have not even bothered to put a video tour on Rightmove. No wonder our house is not selling

Appalling service - no-one calls you back - it's one way communication - told that jobs will be completed and then 4 weeks later told that contractor can't complete due to parts - totally understandable not their fault but why wait 4 weeks for one contractor - find another. Tell the landlord!!! Do not use these guys - poor service. They managed a property that they had no keys to - wow!!!

Not professional, not communicative. With fake 5 star review... AVOID!NegativeResponsiveness, Professionalism

Terrible communication as i always had to CALL THEM during the process, woman on the phone rude to me. Only told me a few days before I needed to move into my flat that I couldn’t have it as the landlord was selling up and nearly left me homeless. I will never look for a property with this company again.NegativeResponsiveness, Quality, Professionalism, Value

This business charges an eye-watering 84% plus VAT for a let-only service. Even when their salesperson agrees in person to charge 50% plus vat to get the business, they pretend that their rate is not subject to change! Further, having been paid up front by the tenant for a 6 month tenancy their "computer system failed" to recognise this and did not voluntarily pay the money. I, as Landlord, had to ask them for it some 3 months in to the tenancy.NegativeQuality, Professionalism, Value

Absolutely terrible company. Told me the landlord sold up A WEEK before I was supposed to move in! Then when they offered me another property, they give it to another person. Called multiple times and no one answered the phone. Almost left homeless as I already gave my current landlord the notice to move out. When looking for a property I will NEVER use this company again.NegativeResponsiveness, Quality, Professionalism, Value

Searching houses in Wyken area and was unable to find web site and any houses online