Absolutely terrible company. Told me the landlord sold up A WEEK before I was supposed to move in! Then when they offered me another property, they give it to another person. Called multiple times and no one answered the phone. Almost left homeless as I already gave my current landlord the notice to move out. When looking for a property I will NEVER use this company again.NegativeResponsiveness, Quality, Professionalism, Value

Searching houses in Wyken area and was unable to find web site and any houses online

Zero Stars if possible.... took 1 month an a half to move in... They usually tell you they will call you back in 30 min but that only happens after half a day... You only find out that you need more paperwork only after you contact them as you don't get a sign from them for days... Everyone is in lunch when you call to enquire:)) Now that we have to leave after 1 year an a half... More paperwork and more PAINe in the ... to move out...

They Get you into a house nice and quick but you best hope you have no issues while you are living there because they won't sort anything. Half of this comes down to the landlord but while Payne's are managing the property it's up to them to push things forward. Had a leak since the second week I moved in that was 5 months ago. Also got a faulty front door which you can't open from the inside sometimes which is a fire hazard as it's the only door in and out of the house and was told to get it fixed myself and invoice them. 5 stars to zero!

Where do I start, it cost £275 to be referenced, a charge that even at the time the government had announced they intended to make illegal as it is an unjust charge, yet Payne’s continue to charge and I’m sure will up to the date it becomes illegal. We offered to pay slightly above the advertised rent in exchange for an expedited move in process with a set date. Payne’s agreed, failed to meet the date by 2 weeks, then flatly made it clear that if wanted the house we still had to pay the higher rent. When we moved in the house was far from spotless, was littered with landlord items not covered by the inventory and there was significantly more furniture included in the part furnished house than when we viewed the property. Which meant having to find storage for our own furniture. When we raised all of this with Payne’s they denied all knowledge. Payne’s then used an online inventory service, with a two week timer. I was away during this time so was not aware, when they returned they refused to allow me to add my comments claiming it is assumed because of the timer. A fact now refuted by the independent adjudicator at the tenancy deposit scheme, who confirmed, this meant our inventory was unsigned. Our main contact with Payne’s was an individual named Gary, who was extremely unprofessional and at best terse during his communication with me. Inspections were organised akin to how I imagine the stasi announced their arrival. One inspection where I explained a family member had died and could we postpone 2 weeks, I was told the inspection there and then was necessary by Gary. When it came to moving out is where the true annoyance began. Having left the property in a good condition on time as agreed. Payne’s decided to try and charge us around £850, including £120 to fit a push fit lamp the landlord had given us written permission to remove, full gardening services, a full house clean. They also highlighted we had accidentally left some items at the property, they refused to allow us to recover these and instead charged us for them. We refuted the charges so strongly eventually they dropped the demand to around £580. We made a concessionary offer of £250 which we thought was very generous and addressed their concerns. Eventually we took the whole issue to dispute where it was decided, it was unjustified to charge us for a full house clean, it was unjust for Payne’s to charge us two days of rent for not taking a day off to return the keys, despite the fact Payne’s did not attend our checkout and only work business hours. The TDS also decided their claims towards gardening were also high. In the end having tried to take us for around £850, Payne’s were awarded around £380. In short, from my experience Payne’s will be extremely difficult and then try and cover all of their landlords costs by aggressively pursuing your deposit. Contact with Gary and his manager Daniel were particular low points of the entire experience. When I was buying my house, I actively discounted looking at Payne’s advertised houses and would never advise anyone to do business with them if they value their reputation. If I could give a 0 rating I would. Now the tenancy dispute is done, I am looking into avenues of complaint and compensation against Payne’s in areas not covered by the dispute service.

Where do I start, it cost £275 to be referenced, a charge that even at the time the government had announced they intended to make illegal as it is an unjust charge, yet Payne’s continue to charge and I’m sure will up to the date it becomes illegal. We offered to pay slightly above the advertised rent in exchange for an expedited move in process with a set date. Payne’s agreed, failed to meet the date by 2 weeks, then flatly made it clear that if wanted the house we still had to pay the higher rent. When we moved in the house was far from spotless, was littered with landlord items not covered by the inventory and there was significantly more furniture included in the part furnished house than when we viewed the property. Which meant having to find storage for our own furniture. When we raised all of this with Payne’s they denied all knowledge. Payne’s then used an online inventory service, with a two week timer. I was away during this time so was not aware, when they returned they refused to allow me to add my comments claiming it is assumed because of the timer. A fact now refuted by the independent adjudicator at the tenancy deposit scheme, who confirmed, this meant our inventory was unsigned. Our main contact with Payne’s was an individual named Gary, who was extremely unprofessional and at best terse during his communication with me. Inspections were organised akin to how I imagine the stasi announced their arrival. One inspection where I explained a family member had died and could we postpone 2 weeks, I was told the inspection there and then was necessary by Gary. When it came to moving out is where the true annoyance began. Having left the property in a good condition on time as agreed. Payne’s decided to try and charge us around £850, including £120 to fit a push fit lamp the landlord had given us written permission to remove, full gardening services, a full house clean. They also highlighted we had accidentally left some items at the property, they refused to allow us to recover these and instead charged us for them. We refuted the charges so strongly eventually they dropped the demand to around £580. We made a concessionary offer of £250 which we thought was very generous and addressed their concerns. Eventually we took the whole issue to dispute where it was decided, it was unjustified to charge us for a full house clean, it was unjust for Payne’s to charge us two days of rent for not taking a day off to return the keys, despite the fact Payne’s did not attend our checkout and only work business hours. The TDS also decided their claims towards gardening were also high. In the end having tried to take us for around £850, Payne’s were awarded around £380. In short, from my experience Payne’s will be extremely difficult and then try and cover all of their landlords costs by aggressively pursuing your deposit. Contact with Gary and his manager Daniel were particular low points of the entire experience. When I was buying my house, I actively discounted looking at Payne’s advertised houses and would never advise anyone to do business with them if they value their reputation. If I could give a 0 rating I would. Now the tenancy dispute is done, I am looking into avenues of complaint and compensation against Payne’s in areas not covered by the dispute service.

We vacated property 5 weeks ago. Since than we are waiting for our deposit. We have not heard from the Payne people since 30th April. Last week we called three times, were promised someone will call back with the information about the deposit and ... nothing. Today we called and wanted to talk to the manager- busy. We were told manager will call back. Again, no call back. Thank you for your quick response. It is a pity though that it takes bad review to get one...

Waited in for a valuation for an hour having had confirmation of appointment time and location. Not good enough (Daventry Rd branch)