You have been charged rent up until the end of your notice period. You believe you should be charged rent up to the day that you surrendered keys. We act for the owner and are therefore obligated to charge rent for the correct period. During your nine month tenancy you raised 13 repair issues and there was an ongoing complication with the hot water tank, which eventually involved contacting the manufacturer. On each occasion contractors have been instructed and various works have been completed. Your statement regarding repairs is utterly false. During your tenancy the landlord spent £1015.80p on repairs. You did not clean the property, which was newly refurbished before you moved in and the landlord was dissatisfied with excessive wear to the decoration. A negotiated deposit deduction was agreed between you and the landlord and you have chosen to make at false statement within this review rather than invoke the formal deposit dispute resolution procedure available to you. This is an objective response to your assertions that you have chosen to publish online for all to see.

Why don't you try to be more helpful and explain what we did wrong, rather than posting vindictive reviews. I suspect you are linked to the last review and are maximising the effect. Well done!

Karzan arranged a viewing for a flat and in the meantime we have received an application from another applicant who viewed the flat last week. That person has now paid a holding deposit. We gave him three days notice that we had to cancel the viewing and he became abusive, using disgusting language. As agents we do not reserve properties based on the fact that somebody has only arranged a viewing despite his expectations!! Furthermore, we will not engage with clients who use abusive language. Based on his infantile reaction/conduct, it looks like our client had a lucky escape! We have done nothing wrong at all and this is a good example as to why Google Reviews are often totally unreliable.

Hi Deepak I'm sorry that you have chosen to leave a negative review and I could bemoan that you have left a vague review without detail, but I am not going to and instead I am going to leave a detailed response. I could suggest that the review is unfair because we were patient with you when we had to chase late rental payments or how unfair it is because we helped you when your lost keys. No, the reason why your review is negative is because you were charged by the landlord for the poor condition that you left the property in and you and your housemates could not agree a coordinated response. I have published the report describing how the property was surrendered in order to provide some balance to your review and if anyone reading this, student or non student intends to conduct themselves in a similar way to Deepak and his pals, then perhaps Whitegates would respectfully suggest you follow Deepak's advice. The property has been surrendered in very poor order and requires extensive cleaning throughout. The gardens are overgrown. Various parts of the house are subject to damage and wear. Cleaning: clean all floor areas including carpets. Clean all woodwork and gloss work. Wipe socket points and window frames. Remove dust and cobwebs at high-level. Clean all sanitary areas. Clean appliances and kitchen cupboards/tiling/worktops. Clean furniture surface areas where necessary. Clean doors. Additional matters: lots of marks and wear to the decoration throughout. The desk unit in the front room downstairs is damaged. Fairy lights have been left wrapped around the bedframe in the ground floor room. An item has been left hanging from the light fitting in the rear reception room. Loose rubbish and packaging left in the under stairs store. The upholstered sofa in the in the rear reception room is exceptionally marked and stained and should be thrown out. The rug is exceptionally stained. Rubbish left behind in and around the kitchen cupboards. One of the shelves in the low-level kitchen cupboards is damaged. The tenant has blocked the vent in the kitchen. The external lining to the kitchen cupboard doors is peeling in places. The kitchen flooring is subject to water penetration beneath the lino. The bathroom wall and ceiling paint is peeling very badly. The seal and grout in the bathroom is badly stained. Loose rubbish in the bathroom cabinet. The lightbulb is not working in the front bedroom. The mattresses in the bedrooms are both in a poor state and some pillows have been left behind. Loose rubbish in the over stairs cupboard. Tape, post-it notes and Blu-Tack have been left on the wall in the rear bedroom. The curtains have been pulled down in the rear bedroom. The mattress cover in the rear bedroom is missing. The tenant has left a fan behind in the rear bedroom. The tenant has left rubbish and garments in the garden.

Thank you! We are so happy to hear this. Kind regards, The CJ Hole Team

Thanks for the negative rating without an explanation. It's hard to know what we did wrong if you don't leave a review. It's also difficult to ascertain if the rating is real or not if there is no description. Hollie Wood (Hollywood) are famous for producing fictional stories and i'm wondering if you are as well? Also, not very helpful during a lockdown when a business is being hit hard and is having to furlough staff. But heyho, the modern day consumer needs to feed themselves hand to mouth (that quote is way above your head)..

Hi Deepak I'm sorry that you have chosen to leave a negative review and I could bemoan that you have left a vague review without detail, but I am not going to and instead I am going to leave a detailed response. I could suggest that the review is unfair because we were patient with you when we had to chase late rental payments or how unfair it is because we helped you when your lost keys. No, the reason why your review is negative is because you were charged by the landlord for the poor condition that you left the property in and you and your housemates could not agree a coordinated response. I have published the report describing how the property was surrendered in order to provide some balance to your review and if anyone reading this, student or non student intends to conduct themselves in a similar way to Deepak and his pals, then perhaps Whitegates would respectfully suggest you follow Deepak's advice. The property has been surrendered in very poor order and requires extensive cleaning throughout. The gardens are overgrown. Various parts of the house are subject to damage and wear. Cleaning: clean all floor areas including carpets. Clean all woodwork and gloss work. Wipe socket points and window frames. Remove dust and cobwebs at high-level. Clean all sanitary areas. Clean appliances and kitchen cupboards/tiling/worktops. Clean furniture surface areas where necessary. Clean doors. Additional matters: lots of marks and wear to the decoration throughout. The desk unit in the front room downstairs is damaged. Fairy lights have been left wrapped around the bedframe in the ground floor room. An item has been left hanging from the light fitting in the rear reception room. Loose rubbish and packaging left in the under stairs store. The upholstered sofa in the in the rear reception room is exceptionally marked and stained and should be thrown out. The rug is exceptionally stained. Rubbish left behind in and around the kitchen cupboards. One of the shelves in the low-level kitchen cupboards is damaged. The tenant has blocked the vent in the kitchen. The external lining to the kitchen cupboard doors is peeling in places. The kitchen flooring is subject to water penetration beneath the lino. The bathroom wall and ceiling paint is peeling very badly. The seal and grout in the bathroom is badly stained. Loose rubbish in the bathroom cabinet. The lightbulb is not working in the front bedroom. The mattresses in the bedrooms are both in a poor state and some pillows have been left behind. Loose rubbish in the over stairs cupboard. Tape, post-it notes and Blu-Tack have been left on the wall in the rear bedroom. The curtains have been pulled down in the rear bedroom. The mattress cover in the rear bedroom is missing. The tenant has left a fan behind in the rear bedroom. The tenant has left rubbish and garments in the garden.