Your tenancy ended 3 weeks after you had left the property. You were responsible for the property until the end of the tenancy term, not the date you chose to leave.

Karzan arranged a viewing for a flat and in the meantime we have received an application from another applicant who viewed the flat last week. That person has now paid a holding deposit. We gave him three days notice that we had to cancel the viewing and he became abusive, using disgusting language. As agents we do not reserve properties based on the fact that somebody has only arranged a viewing despite his expectations!! Furthermore, we will not engage with clients who use abusive language. Based on his infantile reaction/conduct, it looks like our client had a lucky escape! We have done nothing wrong at all and this is a good example as to why Google Reviews are often totally unreliable.

Karzan arranged a viewing for a flat and in the meantime we have received an application from another applicant who viewed the flat last week. That person has now paid a holding deposit. We gave him three days notice that we had to cancel the viewing and he became abusive, using disgusting language. As agents we do not reserve properties based on the fact that somebody has only arranged a viewing despite his expectations!! Furthermore, we will not engage with clients who use abusive language. Based on his infantile reaction/conduct, it looks like our client had a lucky escape! We have done nothing wrong at all and this is a good example as to why Google Reviews are often totally unreliable.

You have been charged rent up until the end of your notice period. You believe you should be charged rent up to the day that you surrendered keys. We act for the owner and are therefore obligated to charge rent for the correct period. During your nine month tenancy you raised 13 repair issues and there was an ongoing complication with the hot water tank, which eventually involved contacting the manufacturer. On each occasion contractors have been instructed and various works have been completed. Your statement regarding repairs is utterly false. During your tenancy the landlord spent £1015.80p on repairs. You did not clean the property, which was newly refurbished before you moved in and the landlord was dissatisfied with excessive wear to the decoration. A negotiated deposit deduction was agreed between you and the landlord and you have chosen to make at false statement within this review rather than invoke the formal deposit dispute resolution procedure available to you. This is an objective response to your assertions that you have chosen to publish online for all to see.

What Kay Dee fails to mention is his original call where my colleague patiently went through different properties with him and isolated the property that he eventually viewed. He also failed to mention the appointment itself where he described the conduct of the employee who showed him round as 'spot on'. I called Kay Dee and tried to explain that during the short call, my colleague could barely hear him and established that there were areas of his experience that were positive. However, Kay Dee was not interested in altering his comments. Kay Dee clearly enjoyed the power and he has no concept of how making such unreasonable reviews can affect business owners. He is typical of the type of keyboard warrior who can make anonymous and unfounded statements online without consequences. He sounded extremely surprised when I called him, having worked out that Kay Dee represented his initials. Hopefully, one day, Kay Dee will overcome his inadequacy and develop the kind of lateral thought processes that may enable him to consider consequences and more rounded judgement before slandering a business. Kay Dee is a serial reviewer and I hope that these comments make him more considered when he decides to make future public statements about small businesses. For the record there were not alternative property options available to him.