DO NOT RENT FROM THIS AGENCY!!!!! Where do I start. First of all a few days into the letting we were left with no heating or hot water FOR THREE DAYS and when we tried to get through to the landlord/lady she inconveniently could not be reached until threatened not to pay rent. A violation of human privilege. I left the property almost 9 months ago and I am frequently receiving messages and calls from bailiffs and water companies telling them I owe them money and that they will stain my credit score if I do not pay, which whitegates also said they would cover. The fact they have accessibility to me means they breached data-protection by disclosing my name, personal address and date of birth etc.. There is no way they should have my details as I never signed a contract with any company other than whitegates. Whitegates is a truly pathetic agency with no regards for it's tenants, especially students. Plenty more happened which I would be happy to disclose to anyone who would like to get in touch. Please do not use this agency, you run at your own risk if you do and they have left over £1,000 of debt which companies are now saying I am liable for which include water bills (which whitegates should cover as stated In the contract and if we go over the limit we pay the money directly to whitegates) and Council tax (which students are exempt from) Again, DO NOT USE THIS AGENCY Edit: Seen the response 1st- My main concern is not the outstanding bills, but it was the fact I was not able to get someone to repair heating and hot water for three days, even when persisting with calling them. 2nd- Water bill WAS included for the year I was there and whenever we had gone over the limit we were provided, the estate agent at WHitegates said Whitegates themselves would contact us but here I am a year later getting a call from a different water company I have never heard of and that I never signed a contract with calling my phone saying I owe money. Also if Data Protection was not breached then how would they get my number and know my address? I do not need to speak to anyone to rectify anything as I have paid everything to do with Whitegates, the only company I signed a contract with. I just want anyone reading to look at other Letting agencies as they are more likely to provide a better service than this one.

Having to go to small claims. We’re a brilliant Team until I drove away having paid my final balance and taking keys for a property that isn’t fit to be let. On fairness they don’t manage this property however, having contacted them 43 minutes approx. Later to advise of the situations that actually they were the professional body involved in I was told to contact the Landlord himself-given no advice wouldn’t cancel the transaction return a call or reply to an email. Told me to contact my Solicitor which I have now done. Bear in mind 1. The reply to the other negative review and 2. They were the nicest people ever and this attitude kicked in within an hour of my paying my final balance (which they have told me is with the Landlord, TdS absolutely not true and if the response dates to challenge this I do have proof and I will start shouting a lot louder). They have shirked any responsibility from there on out despite it being in my contract they they receive the first month anyway. I am actually not a keyboard warrior at all but as this company had acted so u professionally in my opinion and in addition don’t have either the common courtesy, common sense or human decency to respond to me to my face or even via phone -I don’t think I’m hiding behind anything so again this hiding behind a keyboard just will not wash. I was quite happy to visit the office to discuss, take a meeting at a suitable venue or even just discuss over the phone again, not me hiding and I don’t have anything TO hide. Anyway, this is the nightmare of an experience I am still going through so if you are considering using this Agency -please take it on board. I also had regular weekly calls from them therefore, I don’t see what actually warrants the anger thrown at the previous negative review. I can however, assure the author that if you wish to reply to this don’t bother with the damage to small business victim approach how about, actual customer experiences with a business that should be even smaller if it does not act appropriately, professionally or with due diligence and a solid after care process.

Went to view a property, received a call the following day asking if I'm interested in the property. I wasn't interested in that particular property but I was interested in viewing others... before I could tell him about my serious interest in other properties he cut the call off. I'd steer clear if I was you, they don't seem too interested in making the customer happy. Edit:- I've just seen the comments left below. Think to yourselves when renting; - would a reputable company leave such comments?

DO NOT RENT FROM THIS AGENCY!!!!! Where do I start. First of all a few days into the letting we were left with no heating or hot water FOR THREE DAYS and when we tried to get through to the landlord/lady she inconveniently could not be reached until threatened not to pay rent. A violation of human privilege. I left the property almost 9 months ago and I am frequently receiving messages and calls from bailiffs and water companies telling them I owe them money and that they will stain my credit score if I do not pay, which whitegates also said they would cover. The fact they have accessibility to me means they breached data-protection by disclosing my name, personal address and date of birth etc.. There is no way they should have my details as I never signed a contract with any company other than whitegates. Whitegates is a truly pathetic agency with no regards for it's tenants, especially students. Plenty more happened which I would be happy to disclose to anyone who would like to get in touch. Please do not use this agency, you run at your own risk if you do and they have left over £1,000 of debt which companies are now saying I am liable for which include water bills (which whitegates should cover as stated In the contract and if we go over the limit we pay the money directly to whitegates) and Council tax (which students are exempt from) Again, DO NOT USE THIS AGENCY Edit: Seen the response 1st- My main concern is not the outstanding bills, but it was the fact I was not able to get someone to repair heating and hot water for three days, even when persisting with calling them. 2nd- Water bill WAS included for the year I was there and whenever we had gone over the limit we were provided, the estate agent at WHitegates said Whitegates themselves would contact us but here I am a year later getting a call from a different water company I have never heard of and that I never signed a contract with calling my phone saying I owe money. Also if Data Protection was not breached then how would they get my number and know my address? I do not need to speak to anyone to rectify anything as I have paid everything to do with Whitegates, the only company I signed a contract with. I just want anyone reading to look at other Letting agencies as they are more likely to provide a better service than this one.

The worst agency in Coventry with the rudest employees.

Moved into a property last September expecting to find it in good condition especially since we were told repairs would be made to things when we viewed the property. It was in a bad condition with lots of repairs needed doing. The inventory was 90% wrong and we also received it late. They lied about the fact we had reported repairs. We were in the property 6 months and one repair was only done the week before we moved out. Another (rotten back door) wasn't done at all. Of course whitegates blame the contractor for being too busy etc. Another urgent repair took 5 weeks before they even came to look at it even though I said it was urgent multiple times over the phone. You have to keep chasing things up and can't leave them to do it themselves. They seem to be amateur agents with a lack of knowledge on simple things that they really should know about. They have bad practices, one of which Coventry city council told me was illegal. (Holding a deposit until proof of council tax is paid) They didn't return our full deposit and made a deduction themselves which they had no legal right to do. This has now been rectified after threats of taking it further if they didn't transfer the full amount. Even when provided with hard evidence they don't take responsibility. . I would recommend you avoid like this estate agent

Called the agency to ask for more information about the amount of rent that was due to be paid, the lady who picked up the phone was incredibly rude, gave no information whatsoever and just hung up the phone. Considering the agency fee they charge for their services, this was completely unacceptable.

Do not use this agency! They were very helpful to help me find a place to live at the beginning but after I moved it, they were not helpful at all. I was locked in the flat as the door lock jammed. And had to wait until a contractor came out and then received a call from the agency telling me I will be charged for this as ‘nothing was wrong with it,’ but I don’t understand why they think I would randomly lock myself in and miss my lectures on purpose. As for the inventory, the flat was not in the best condition to begin with but when it came to moving out they had blamed it on me. I had sent them a video of the flat prior to me moving showing them the broken wardrobe, but they tried telling they fixed it and I had apparently broken it again. They stated they will charge me an extra months rent fee although my tenancy ended on a specific date but they was sneaky and said I still had to let them know the date I was moving out which was obvious. As for my deposit, I was told I would get this back in 30 days of my end of tenancy. It’s been over a month and still I have not got it back. I have emailed a few times and when I really got annoyed now they are telling me I need to send final proof of bills which they could have asked me before to sort this earlier. They probably thought I forgot about my deposit as they made me wait so long! To be honest, I will never go back to whitegates! If you would like a suggestion, I would recommend envisage agency and the end of far gosford, they are lovely! I used them for my first year at uni, they were so so helpful, and I absolutely regret not going back there!