The charges were for the cleanliness of the house and gardening not for any maintenance as you suggest. We negotiated between yourself and the landlord and you settled at an agreed figure. If you were not happy why did you settle at this figure and not raise a dispute with the regulatory body (TDS). I imagine this is because you know this was fair and reasonable and that you hadn't returned the property in a reasonable state. The deposit charges were agreed at around 35% of the deposit with the landlord having to cover the costs for the rest of the cleaning. The deposit was returned to you within a reasonable timescale considering the level of negotiation undertaken.

The charges were for the cleanliness of the house and gardening not for any maintenance as you suggest. We negotiated between yourself and the landlord and you settled at an agreed figure. If you were not happy why did you settle at this figure and not raise a dispute with the regulatory body (TDS). I imagine this is because you know this was fair and reasonable and that you hadn't returned the property in a reasonable state. The deposit charges were agreed at around 35% of the deposit with the landlord having to cover the costs for the rest of the cleaning. The deposit was returned to you within a reasonable timescale considering the level of negotiation undertaken.

It is very difficult to answer this review as I have no idea which property you are referring to. Please contact me on either 02476222656 or john.madden@whitegates.co.uk

It is very difficult to answer this review as I have no idea which property you are referring to. Please contact me on either 02476222656 or john.madden@whitegates.co.uk

Your tenancy ended 3 weeks after you had left the property. You were responsible for the property until the end of the tenancy term, not the date you chose to leave.

You have been charged rent up until the end of your notice period. You believe you should be charged rent up to the day that you surrendered keys. We act for the owner and are therefore obligated to charge rent for the correct period. During your nine month tenancy you raised 13 repair issues and there was an ongoing complication with the hot water tank, which eventually involved contacting the manufacturer. On each occasion contractors have been instructed and various works have been completed. Your statement regarding repairs is utterly false. During your tenancy the landlord spent £1015.80p on repairs. You did not clean the property, which was newly refurbished before you moved in and the landlord was dissatisfied with excessive wear to the decoration. A negotiated deposit deduction was agreed between you and the landlord and you have chosen to make at false statement within this review rather than invoke the formal deposit dispute resolution procedure available to you. This is an objective response to your assertions that you have chosen to publish online for all to see.

Karzan arranged a viewing for a flat and in the meantime we have received an application from another applicant who viewed the flat last week. That person has now paid a holding deposit. We gave him three days notice that we had to cancel the viewing and he became abusive, using disgusting language. As agents we do not reserve properties based on the fact that somebody has only arranged a viewing despite his expectations!! Furthermore, we will not engage with clients who use abusive language. Based on his infantile reaction/conduct, it looks like our client had a lucky escape! We have done nothing wrong at all and this is a good example as to why Google Reviews are often totally unreliable.

Karzan arranged a viewing for a flat and in the meantime we have received an application from another applicant who viewed the flat last week. That person has now paid a holding deposit. We gave him three days notice that we had to cancel the viewing and he became abusive, using disgusting language. As agents we do not reserve properties based on the fact that somebody has only arranged a viewing despite his expectations!! Furthermore, we will not engage with clients who use abusive language. Based on his infantile reaction/conduct, it looks like our client had a lucky escape! We have done nothing wrong at all and this is a good example as to why Google Reviews are often totally unreliable.

You have been charged rent up until the end of your notice period. You believe you should be charged rent up to the day that you surrendered keys. We act for the owner and are therefore obligated to charge rent for the correct period. During your nine month tenancy you raised 13 repair issues and there was an ongoing complication with the hot water tank, which eventually involved contacting the manufacturer. On each occasion contractors have been instructed and various works have been completed. Your statement regarding repairs is utterly false. During your tenancy the landlord spent £1015.80p on repairs. You did not clean the property, which was newly refurbished before you moved in and the landlord was dissatisfied with excessive wear to the decoration. A negotiated deposit deduction was agreed between you and the landlord and you have chosen to make at false statement within this review rather than invoke the formal deposit dispute resolution procedure available to you. This is an objective response to your assertions that you have chosen to publish online for all to see.