I do not normally publish reviews but felt my recent experience with an estate agent here named Kai Seal was worth posting for anyone wishing to use this branch. In my 30 years of buying and selling properties, I have come across only a handful of agents with an attitude as bad as that of Kai Seal's. We contacted Kai Seal in order to arrange a viewing. His tone was disinterested and unhelpful and this was reinforced further at the viewing itself when he answered simple questions with sarcastic and passive-aggressive comments, maybe to overcompensate for his lack of knowledge about the property. My partner described him as disrespectful, childish and lazy. My suggestion would be for Kai Seal to find a role with less emphasis on interpersonal connections given that his demeanour is enough to deter you from buying a property. While he remains in this role however, I hope no one has the misfortune of having their property sale managed by this person.

We arranged a viewing with Kai Seale for a property on Woodcote Grove Road. He was rude and immature in his email correspondence and in person. At the viewing, he appeared very bored and very ill-informed about the property. There was also a peculiar form he wanted us to fill out, should we wish to make an offer that the other Streets Ahead branches do not require. My feeling was that he already had a buyer lined up but was arranging viewings as a formality. I am very surprised with the Google rating of this estate agent but on closer inspection, many of these reviews are from accounts with single reviews which appears suspicious. On the other hand, perhaps Kai Seale was having a bad week!

I do not normally publish reviews but felt my recent experience with an estate agent here named Kai Seal was worth posting for anyone wishing to use this branch. In my 30 years of buying and selling properties, I have come across only a handful of agents with an attitude as bad as that of Kai Seal's. We contacted Kai Seal in order to arrange a viewing. His tone was disinterested and unhelpful and this was reinforced further at the viewing itself when he answered simple questions with sarcastic and passive-aggressive comments, maybe to overcompensate for his lack of knowledge about the property. My partner described him as disrespectful, childish and lazy. My suggestion would be for Kai Seal to find a role with less emphasis on interpersonal connections given that his demeanour is enough to deter you from buying a property. While he remains in this role however, I hope no one has the misfortune of having their property sale managed by this person.

More interested in getting details on their system than selling houses for the best price.

Awful experience. We had a viewing for a property to buy at 3pm . The agent was not there . My Husband and I left our job 2 hours earlier to get in time to the place and see the property in day light. I called the agent at 3:09 why nobody is here and he said sorry we call you earlier because many people do not show up for viewing , I would like to think they call me earlier for any reason to confirm or reschedule the appointment but I couldn’t answer, but My question was why you didn’t left a Voicemail or text message or an email??? And he said well he can not do anything now and any way they have 5 offer right now . I called back to office the other colleague answer the phone and Accuse me that I am lying. And I was late . I was not late at at all even I was 10min early , and waiting for my husband.otherwise I could not see your agent with black Mercedes left early !!!! So unprofessional and irresponsible.

Wouldn't use this Estate Agent again. Once we got the house keys, the alarm kept going off, called the Agent Michael few times no response or call back, once they get their commission they won't respond back to you!

They were selling next door but decided to park on our drive right up to our house until my husband told the estate agent to move off our property and park in their empty parking spaces our house number is clearly shown and they had already put details of the property they were selling on their website having organised an open day so we are not impressed

When I enquired about a property they had for sale I was not given the information I requested until I gave full details of what I was looking for. They were told the maximum I was prepared to spend, the type of property and the fact I needed and wanted parking for at least 2 cars. I have to admit they are not the only estate agents to take no notice what so ever of what the potential customer desires to buy. I was however more than rattled when I was sent details of a property so far away from my requirements it was untrue. As I have had no reply to the email I sent (copy enclosed in this Review) and this office only collects data and does not process it correctly. This is so frustrating for the potential buyers as well as getting the hopes up of the sellers. Just take the time to process information better. You have been handed the info on a plate with no cost to you. Use it wisely. And, instead of ignoring my perhaps sarcastic reply, email with an apology. Good afternoon Claire, Thank you so much for sending me these details. Just looking at them I assume the difference of my top paying price and the vendors selling price will be paid by White and Guard. Its very generous of the company to give me £35,000. I also assume White and Guard would magic up a driveway, garage or at the very least parking spaces for 2 cars. I make no apology for the sarcasm however, it proves that most estate agents take very little notice of what is actually asked for by potential buyers. If I have got this wrong, and you are willing to do the above then I do apologise. If the job of 'Not updating potential buyers details correctly 'comes up, I would be happy to accept a wage and continue in the way the current job holder carries out this job. It seems to me they should leave the company the same way they joined. Fired with enthusiasm! All the very best