useless been waiting months for my toilet to be fixed come home today to my boiler not working which I've never had a gas safety certificate for absolutely rubbish communication with anyone from streetsahead a complete joke

This is the first time we have use Streets Ahead to move. The property is great but prior and during the move, Streets Ahead South Norwood Branch have backtracked on several things, and have essentially called us liars. We approached them with concerns personally and privately, when asked to review their services on Facebook, and received the following: Maxime (Lettings Manager) denied all conversation about an issue, Aidan (Lettings Negotiator) implied that we were lying on that topic. Furthermore a non-working key that was assured to be replaced, has now been advised that the landlord will have to sort it. To boot, we received claims that Streets Ahead was constantly in touch throughout the process. This was not the case (e.g. we had to sort the problems that their reference company had), I had to chase them, rather than them calling us, and on one occasion we found ourselves left in London on the key pick up date without being told it has been postponed. Thankfully we had not turned up with a van full of belongings on that date, it being a work day. Overall, Streets Ahead is willing to take your money and move you very quickly, but exhibits poor communication and an unwillingness to address or correct their mistakes, being very quick to shift blame onto you. I don't appreciate being called a liar when the issue had been raised prior to even placing a deposit, in person and in writing.

Avoid them - if a property is listed with two agents use any other agent. Simple things like telling you which power meter is yours is beyond them. Simple customer services and urgency are ignored. They will tell you they will do something and then tell you they didn’t say that - even when in writing. #AVOID

Very little communication especially in times of need. Still waiting on the remainder of my deposit after over three months although I have been charged for a standard clean for the next tenant! Pitty it was not cleaned for when I moved in, the fridge freezer didn’t even have any doors! Anyway nobody seems to give a monkeys so will just have to keep waiting! Good luck if you get Cherelle as your property manager, hope u have a lot of hair to pull out!

Terrible, farcicle! I don't quite know how, when after suggesting that I wanted to see 2 and 3 bedroom houses, that I was shown a viewing of a 1 bedroom flat. Also, under the guidance of the estate agent, and after I disclosed the fact we have a Cocker Spaniel with us, it was advised that I see a property (not the one bedroom flat) and then work out the let's issue. When seeing s property the agent said the landlady does not want animals as she is allergic to them. Thank you White and Guard for making me take a three hour round trip, costing time and fuel to see a viewing that was almost the exact opposite of a 2 to 3 bed house, and for not disclaiming the fact a landlady of another property would not take a pet after telling you we have one. I feel everyone's time has been wasted, with White and Guard causing this issue. CHOSE ANOTHER ESTATE AGENT

Awful!!!!!!! Rang twice to see a house in Edgware and NO-ONE called us back. All I can say is poor vendor.

Very Unprofessional Agency, Loosing time. Very unorganised and disrespectful. They booked 20 other people at the same viewing time as me for vewing the property, and after waiting for her all of this time, we have been told that they do not have the key and the tenant is not in. Horrible experience! If there is less than one star I got to give it I never recommend it for anybody! DO NOT WASTE YOUR TIME!

Benjamin Stevens has managed my property for number of years and they have disappointed me time after time. Rental Department: 1. In 2017, they have failed to collect the mail box key back from tenants and only realised it after I emailed them but it was too late as the deposit was refunded to tenants. 2. I have given them 3 set of keys and they have lost one! Second times since the mail box key! Please see how Louisa denied their responsibilities below. Louisa: “ I can see that we had 2 sets of keys and that at one point we had 1 set of keys in our office, and the other set was with the occupying Tenants.When we moved in the last Tenants, they required another set of keys and so we handed them our office set, and we no longer have a set here” They handed the additional set of key to tenants without telling me the landlord and failed to deduct cost for the lost key from tenant’s deposit. 3. They deducted full cleaning fee all the time but the house had never been cleaned professionally. I have uploaded a recent picture for your reference about Benjamin Stevens cleaning standard. Sales department: They’ve been trying to sell my flat for the past 12 weeks. Apart from few viewings nothing else happened and keep telling me because of the price! And I am telling you it is not true! How can an agent selling a property with pictures from 2014! And the new bathroom wasn’t even included until last week. Trying to tell them but they don’t seem to care at all! Poor Service. After all these poor services and irresponsible service, I decided to get my key back and have enough of it! But guess they got even better. The staff have returned me a wrong set of keys back to me! When I told him he even questioned me! My personal opinion for Benjamin Stevens Edgware – One word “Don’t”. Don’t even think and there are many other agent doing a much better job than them! I don’t normally leave review but they made an exceptional for me! Thank you for reading!

ABSOLUTELY AWFUL EXPERIENCE !!! Beware of these DODGY people - I was ROBBED AT THE PROPERTY I was renting due to their negligence to maintain it and replace the balcony door, which the burglar has used to break into the house !! After I told them I'm moving out, they've arranged a viewing behind my back, inviting 10 people who walked around and touched my stuff - I've had a hidden CCTV recording !! At last they have arranged a check out without letting me know over the Easter Bank Holiday while I was moving out, unable to be present at it !! Then they said they will charge me for the broken balcony door that they've previously promised to fix - WHAT A LAUGH !! I wish to all the people I've dealt with within this agency to rot in hell - hope that Karma gets you and turns your life into a sick nightmare as you deserve it; people like you shouldn't have a right to breathe.

Clearly don’t vet tenants very well. I’ve had to consecutive neighbours living next door to me that have been very noisy. The second lot have been noisy every night since moving in. They won’t even discuss the second lots with me despite sending them video evidence of what’s going on. There’s more to a good tenant the their ability to pay their rent. Streets ahead are a disgrace!