I can't recommend Gemma from the Coulsdon branch highly enough. She listened to what we wanted from a property and found us a home in the right price range that met all our criteria. She really helped us out as first time buyers by talking us through the process in plain language and even stepped in when our sales progression person went on maternity leave and tirelessly chased our seller's solicitor to get us exchanged. We literally couldn't have done it without her.