Hi Cherie, thank you for leaving a review. We are unable to link you as a customer on our system, so it's difficult for us to be able to respond accurately. We would really like the opportunity to speak to you directly regarding your feedback. Could we please ask that you get in touch by calling 020 8763 8060 or emailing coulsdon@parkandbailey.co.uk at a convenient time for you? Thank you.