Park & Bailey were a breath of fresh air in this current climate where generally estate agents feel there is no need to offer a decent customer service, the houses are clearly selling themselves. Most appear not to even reply back to an email let alone a phone call. This is a real shame because when the stamp duty freeze ends and this all dies down, most estate agents have left a sour taste. However, not Park & Bailey. We felt as potential buyers, they have always remained consistently polite and professional, in particular, Rebecca. Rebecca showed a great deal of compassion and consideration throughout our experience. She genuinely seemed to have the interest of her client's as well as the buyers at heart. Rebecca was very accomodating, provided us with regular updates and was always open and clear in her communication. Whilst we did not proceed with them we deeply appreciated the time and effort that came from Rebecca. Thank you!PositiveResponsiveness, Professionalism