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Your Move - Consett

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5

Very good service. Received good support all the way through my application. Names to mention is Kirsty, Emily and Carol

Reply from agent

Thank you Jan for taking the time to leave us a review, not long now until you receive keys to your new home! Best Wishes Kirsty, Emily, Carol and the rest of the team at Your Move Consett.

4.00 /5

Realistic Valuation, managed the remote viewings very well. Only suggestion would be to improve the frequency of iupdates to clients, even if there is nothing to report, client contact is important.

Reply from agent

Thank you Mr Martin for your review, we take all feedback on board so appreciate your comments. Thank you for choosing Your Move to sell your property. Best Wishes for the future, Kirsty & The Team at Your Move Consett

4.00 /5

Recently sold a house through Your Move and would just like to compliment the staff on the whole process with the successful completion of the sale this week. Even though I was abroad during the sale the staff team kept me up to date with the sale and any questions I had a team member responded quickly. Thanks once again.... Stephen

Reply from agent

Glad we could be of service and so delighted to hear you would recommend us. Thank you so much for taking the time to leave the review. Best wishes from us all at Your Move.

4.00 /5
Reply from agent

Thanks for the review!

4.00 /5

The staff were helpful and friendly. Nothing was too much bother and any questions were answered promptly. Special thanks to Annette Storey who went out of her way to make sure everything went smoothly

Reply from agent

We are delighted to read you have had good customer service from our Consett branch in particular Annette. Thanks for taking the time to leave a review Julie. Best wishes from us all at Your Move.

4.00 /5

We have a rental property managed by Your Move Consett and have recently decided to sell. Annette has been great offering us advice about getting it on the market and keeping us updated with any viewings and feedback.

Reply from agent

We are glad to hear that Annette has provided you with a great service. Thanks Jessica for taking the time to leave your review!

4.00 /5
Reply from agent

Hi Rachael and thanks for your great review. I will be sure to pass on your praise to everyone at Consett. Thanks again and all the best from Your Move Chris Stonock

3.00 /5

We chose, Your Move as we used you 10 years ago when, we sold and bought this house. We found you, really good and after having Samantha out to value, we found a lot of, the original team still worked there, which was brilliant and part of the reason why we chose Your Move! The girls in the office are fabulous from Kirsty, to Carol, other Sam, Emily and Penny. So knowledgeable and helpful, nothing is, too much trouble for them. They, very impressively sold our house from first viewing and after a, small amount of negotiation we agreed a sale! The girls in branch are sadly let down, by your Sales Progression team. It's, terrible as in, you never hear from them, never receive weekly updates you're left to fend for yourself. We were assigned, Susan and we heard from her three times during the whole process and usually when we contacted her. After hearing nothing from them for weeks, I was contacted on completion day by Angela, to tell me I was completing that day and she would be out the office from ,14.30pm so unable to help me after that! Really? I think we managed perfectly well without any Sales Progression support! Even the online Your Move, My Move is rubbish, still showing progress at 40% on completion day! If dealing solely with branch, I wouldn't, hesitate to use again as the service and office team are fabulous but Sales Progression team - No thanks!

Reply from agent

Thank you so much for your thoughtful review! We’re thrilled to hear that you had a positive experience with our office team and that they provided you with the excellent service you remembered from ten years ago. We truly appreciate your kind words about Kirsty, Carol, Samantha, Sam, Emily, and Penny; they work hard to ensure our clients feel supported throughout the process. We’re sorry to hear that your experience with our Sales Progression team didn’t meet the same high standards. Your feedback is invaluable, and we’ll be sure to address these concerns with the team to improve our communication and service. We want every part of your experience with us to be seamless and stress-free. Best wishes from Samantha and the team at Consett

3.00 /5
Reply from agent

Hi John, we're disappointed to receive a 3 star rating from you. We would appreciate the opportunity to discuss this with you, please contact us on 01207504119 so we can learn from your experience. Best wishes, Your Move

2.00 /5
Reply from agent

Hello Vicky, I am disappointed to see your review of our services this morning. I can't seem to find your name registered with us so I am unsure of the reason behind your low rating. Please can you call the branch manager, Kirsty, on 01207504119 so we can find out more?

Contact details
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Address

30 Victoria Road, Consett, DH8 5AY, UK, DH8

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