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Robin King Estate Agents - Congresbury

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

These were the worst landlords I’ve ever had. They do not care about students at all. We lived in black mould for a year, and were told to just wipe the mouldy paint off the walls which was falling off from damp. My flatmate contracted eczema from the mould, which lead to infection and a cyst which had to be surgically treated (the doctors said it was from mould induced eczema). Emails asking for any repairs were ignored for months. For example broken back door which led to slugs coming into the bedrooms and all over the carpets. They couldn’t even fix a broken fridge handle they just ignored our emails about it the entire year. The following year we moved out and had Bristol student lets which i can’t recommend enough , they were amazing and fixed everything on the same day and actually cared. You’ll notice all the good reviews are from landlords who use robin king, not tenants.

Reply from agent

Thank you for your feedback. We’re sorry to hear that you were unhappy with aspects of your tenancy. Regarding mould and humidity, our managed properties are provided with hygrometers and, where appropriate, dehumidifiers to help tenants monitor and manage moisture levels. Basement properties can naturally be more prone to humidity and condensation, so we provide this equipment alongside guidance on managing these conditions. We also note your comments regarding maintenance and communication. While issues can sometimes take time to resolve, we recognise that tenants should not feel they have to repeatedly chase for updates, and this is something we continue to review. We appreciate your feedback and will take your comments on board as we continue to improve our service. We wish you all the best in your new accommodation.  

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The Cross, 1 & 2 Broad Street, Congresbury, BS49 5DG, UK, BS49

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