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Robin King Estate Agents - Congresbury

A selection of reviews/testimonials by highest rating
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2.00 /5

Very disappointed with Robin King Lettings as they have some nice properties. I want to share our experience to avoid it happening to others. Despite paying a significant amount of rent the cooker, dishwasher, plumbing, heating and electric garage door were not functioning properly at the start of the tenancy, Added to which, when you turned on the lights in the kitchen - it tripped the whole circuit. This was written on the inventory but no one felt the need to do warn us! Over a week later - I am still waiting for a new dishwasher, the cooker repair is scheduled for next weeks so has been unusable for 10 days, the heating is not working properly and neither is the garage door. While Robin King have been responsive to some of the issues my point is that the property should have been up and ready for when we moved in, especially as this is only a short term let. I have not been offered any compensation from the landlord and will have to pay the full rent this month. Learn from our mistake and check everything is working properly before you move - turn on taps, lights, cookers etc as you can't rely on the landlord or agent, all they want is to get the property rented as quickly as possible so they can have their money. Overall a very disappointing, expensive and necessarily stressful experience.

Reply from agent

Dear Mrs Moriarty, We are very sorry to hear about your negative experience recently. We fully acknowledge that there have been some issues at the property outside of our control and we have made every effort to have these repaired as soon as possible, and the matter has been escalated to Robin King himself. We will continue to work with you to resolve these issues, and we apologise for the inconvenience caused. Kind regards, Robin King Lettings

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The Cross, 1 & 2 Broad Street, Congresbury, BS49 5DG, UK, BS49

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