I'm sorry that you feel that you have had a bad experience. Hard to comment because you are indeed anonymous. Your main concern appears to be the fact that you are being pursued for unpaid service bills. You are responsible for services including council tax until the tenancy conclusion. It is your responsiblilty to communicate with service providers including the local authority regarding council tax. You should have provided them with details of your student status. Your obligations are clearly stated within the signed tenancy agreement and from your comments, it appears that you have not adhered to them. If water was included in your rent, then you must let me know which property it relates to and we will be able to clear the matter up immediately. However, I believe it is highly unlikely that we have advised you that you are not responsible for water services and we most certainly would never advise you that we would cover the costs. That is nonsense. Additionally you have made a FALSE ASSERTION regarding a breach of data protection regulations. We have not and if you believe we have, then you should report us immediately rather than make public statements that cannot be adequately answered. I am unable to comment on the heating/hot water comment. We are obligated to contacting our clients before proceeding with repairs. I am also unsure if we were responsible for management of your tenancy. The tenancy may have been manged by the landlord directly? In summary, if we are at fault, then we are happy to rectify the situation and resolve the matter. Therefore I propose that you contact us directly and we can properly investigate the matter, which is currently ambiguous to say the least.