Hi Chirag, thank you for the chocolate gifts you gave the team when you came to collect the keys. I know how hard they worked to get this purchase through, we both know it was a challenge. Because of this I and the team were very disappointed to see this review. I believe your 1 star review is unwarranted, and is directed to the wrong people, I do empathise with any frustration you have, however, it relates to issues you have with the house it self, post completion, not our service. You have to appreciate, that we are instructed by the sellers who pay our fees and our contract is with them, this contract ends when the property completes. As the selling agent, we are not the builder, so cannot supply any after sales service, or snagging repairs etc. As already advise to you over the phone, the utilities provider should have been written in the sellers information form supplied to your solicitor from the sellers solicitor, this in turn would have been sent to you from them, we do not receive a copy. Billie did advise you of this back in October and also advise where else you could obtain this information. It's a wonderful home, so we all wish you all the best for the future.