Reply from Mortimers: Thank you for your review
Mortimers
5 & 7 Castle St., Clitheroe, Lancashire, BB7 2BT, North West, UK, BB7
4.8
201 reviews
Recent reviews
A selection of reviews, highest rated first. Not every review may be shown.
Estate agent
Nowt special it's an estate agents they sell house's
Reply from Mortimers: Thankyou for your review Mr Wrighton. Unfortunately we are unable to find any records of previous contact with you. Please could you get in touch with the office so that we can discuss why you have left us a three star rating.
Kind regards
Reply from Mortimers: We're sorry you have only been able to give us a 3* rating. Customer service is hugely important to us , so we would like to contact you so we can understand where we can improve. We would be grateful if you would contact Ben Philipps at the Clitheroe office on 01200 427331 to discuss.
Only 2 properties to rent shown ? Surely must be more than that . Not enough rentals !
Average at best , take your money and your deposit Be easier getting blood out of a stone
I’ve just had one of the most unpleasant experiences I’ve ever had with an estate agent after enquiring about a rental property through Mortimers in Clitheroe. I received a call to go through some pre-qualifying questions and was asked whether I had any adverse credit history. I answered honestly and explained my circumstances. The response I got was incredibly rude and dismissive — I was immediately informed that I would fail referencing and that I can’t even apply for any of their properties. I explained that I am now debt free, earn more than enough to comfortably afford the rent, have an excellent rental history, can provide references, and even have a guarantor available if required. None of that mattered. I was flat-out refused before even being allowed to view or formally apply for the property in question. What makes this even more frustrating is being told they would consider applicants currently in debt, but not someone who has had debt written off and has since rebuilt their finances responsibly. That logic makes absolutely no sense. The overall tone of the conversation was extremely judgemental and degrading. I was spoken to as though I was beneath consideration from the moment I answered honestly. There was absolutely no empathy, professionalism or willingness to discuss options. I appreciate landlords and agents need criteria but that is extreme and circumstances should be judged individually. There’s a way to speak to people respectfully — and this was not it.
They do not return there calls as promised when you ask for an update , tried calling 6 times over two days and no one answered or returned my messages, very disappointed with the branch manager Ben who does not return his calls !!!
Terrible website and all forms will not fill out and staff haven't a clue.
About Mortimers
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Website: http://www.mortimers-property.co.uk
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